Beautiful cities with amazing experiences. The tour guides and drivers were wonderful, knowledgeable and willing to help. The tour company- Tourmania, however was atrocious. The lack of communication and the poor planning on their part is appalling. We arrived in Istanbul and weren’t told exactly where a driver would be meeting us, we were only told the day before about pick up times and often these were early (3am). The flight details were not communicated until the day before. The hotel we were taken to in Cappadocia was dirty, poorly maintained and no assistance with luggage was made. This was after first being taken to the wrong hotel, after a 4am pickup, flight and travel for over an hour from the airport to the hotel, our tour starting immediately on arrival to the hotel and only finishing touring at 7pm for the day. In Cappadocia the hot air balloon flight was canceled. Upon enquiring regarding the refund that is clearly stated in the tours details, the tour company has been silent in spite of multiple messages. Would not recommend using this company to anyone. Would recommend visiting Turkey!
Dear Guest, Thank you for sharing your detailed feedback. We are very sorry to hear that your Istanbul and Cappadocia Tour Package did not meet your expectations regarding communication, hotel arrangements, and the cancellation of the hot air balloon flight. We sincerely apologize for any inconvenience caused during your trip and understand how frustrating these issues must have been. Your comments are very important, and we will review our communication procedures, hotel partnerships, and customer support processes to ensure improvements are made for future guests. We appreciate your honesty and hope that despite these challenges, you were still able to enjoy the beauty of Istanbul and Cappadocia. King Regards, Tourmania Team
