iconic waterfall tour

We booked a tour to Koroyanitu National Heritage Park through Preti at Iconic Tours Fiji. We were told the tour included transport, a guide, a 4-hour hike to the mountain peak, visits to three waterfalls, and transfer to our next hotel in Lautoka. This was also shown to us in promotional material and discussed during booking. The pickup and transport to the village were excellent and we have no complaints about that part of the experience. However, after signing in at the village and beginning the hike, our guide took us to only two waterfalls. When we reached the junction where the trail continued to the peak, the guide informed us that our booking only included the two waterfalls and that he would not take us to the summit. This was completely different from what we believed we had purchased. We attempted to contact Preti at the time but received no response. Upon returning to the village, we spoke to the office staff who also stated that the peak was not included in our tour. We then encountered another issue. We were told our driver had developed vehicle problems and had left, resulting in us waiting approximately 45 minutes for another vehicle after completing what was ultimately only a 2-hour hike rather than the advertised 4-hour experience. When the replacement taxi arrived, we sought confirmation that the transfer was included, as originally agreed. After returning, we raised our concerns with Preti. Rather than acknowledging the discrepancy between what was sold and what was delivered, she immediately became defensive and suggested we had not spoken to the guide or attempted to contact her. We requested a partial refund due to receiving significantly less than what had been represented to us, but this was refused. When we mentioned that we would leave a review reflecting our experience, we were accused of blackmail. We were then told that the matter would be discussed with the driver and that we would receive a call back, but no follow-up ever occurred. The most disappointing part was not the hike itself, which was enjoyable, but the difference between what was promised and what was delivered, combined with the lack of customer service when we tried to resolve the issue.

The waterfall was closed so we were taken elsewhere to another water. A bit of a hike but beautiful.

We had originally booked through TripAdvisor and the night before they cancelled it because 4 more people didn't book it. Iconic tours contacted me directly to make sure I knew it had been cancelled so I asked her if they had a tour available that was like it. She told me she could do the same tour for just us. I was elated. We got a private tour with Sunny who I can't sing his praises enough. He had to take us to 4 ATM's before I could find one that worked. He showed us all the amazing sights, but our favorite was our visit to the Village with the Cava ceremony and guided hike to the beautiful waterfall. Our guide was Brenda who is 13 yoa and was the highlight of the day. She had the most beautiful smile and contagious laugh. She made our day so special. So informative and sweet. Loved our day!!! Sunny started as our guide, but we finished the day as friends. Highly, highly recommend this tour and you have to have Sunny. Can't wait to go back and see Fiji with our new friend Sunny!!

We had a great time, Sunny was very informative, patient and kind. The falls were very good and Natadola beach was amazing.

My tour guide/driver Sunny was amazing. The day was great. What I saw and learnt was informative and couldn't ask for a better tour.

My family and I had a great time. We enjoyed the walk and swim at the waterfall. Horseback ride was fun for the kids at Natadola Beach. Our tour guide Immu was a safe driver and cool person. Thank you Preti and Sunny for all the help and welcoming us like a family.

How a wonderful day out with our tour guide Immu, very safe driver and very informative about local culture. Would recommend.

The individual tour was a perfect way to travel on this Iconic Waterfall tour. Run at our own pace, saw what we wanted to see when we wanted to see it. The waterfall was spectacular and well worth the drive and walk. The local village at the start of the waterfall walk was lovely and the poeple are so beautiful. The marina was lovely but at high tide it was a bit hard to see the fish but was still nice. We had lunch at Craig's place and the Fish and Chips was great and good value for money. Natadola Beach was great (sand beach, not coral) and the water was wonderfully warm. Our tour guide / driver "Imoo" was brilliant. He was entertaining, informative, funny, helpful and without doubt the best driver we have ever encountered on these types of tours. As an added bonus, Imoo managed to avoid almost every pothole and adverse road surface possible (much appreciated by someone with a chronic back issue). Overall, a great day and well worth booking thsi trip to see some of the "real" Fiji.

Great personal tour. Nem was excellent and very kind. You do have to pay entry and lunch is not included but he took 3 of us to some great spots. He was very knowledgeable and answered all of my questions. The waterfall and beach was great!

Thank you sunny and preti for organizing and amazing trip to waterfall Island and helping us with any queries we had along the way we appreciate everything you have done to creave an amazing holiday