This activity was not quite what I envisioned. Other hot cocoa crawls clearly title themselves as self-guided. This doesn’t explicitly say that, so you have to identify it in the fine print, which I unfortunately did not discover until after the fact. Not a great activity unless you’re comfortable using New York public transit (which may be difficult for visitors). Also, one of the sites was not open at the time listed, so we had to modify our plan and find other locations to enjoy hot cocoa. Probably could’ve curated the same experience on my own, just with hot cocoa recommendations from social media, and without the additional cost for the “activity.“
Thank you so much for taking the time to share this feedback. We truly appreciate you joining us and are sorry to hear that the experience didn’t fully align with what you had envisioned. We understand how important clarity is when planning an activity—especially when visiting New York. Our hot cocoa crawls are designed to be self-guided so guests can move at their own pace, and we communicate this both in the description, and we outlined the self guided nature of the experience ahead of the scheduled day as we coordinated with your group. We'll continue to make this even more prominent throughout the booking experience. We also want to share a bit of context around your day. When one of the planned stops was unexpectedly closed, our team was happy to adjust in real time—sharing two additional highly rated hot cocoa spots in the same neighborhood so your group could still enjoy the experience without added travel. We were also glad to work around your group’s schedule when new meet up times were requested, to help things flow as smoothly as possible. Our goal is always to provide thoughtful curation, local insight, and flexibility while removing the planning friction for guests who want to explore the city in a relaxed, self-paced way. Thank you again for sharing your thoughts with us!
