Horse Riding Madrid Natural Park

Good morning. I am very sorry that you did not enjoy the experience and that you felt I was unfriendly. If I gave you that impression at any point, I sincerely apologize, as it was never my intention. That said, I do not agree with several of the statements made in your review. Regarding my phone, I used it in the truck because the entrance gate to the property is automatic and must be opened and closed using my mobile phone. During the ride, I did receive one important phone call that I had to answer. It lasted about five to ten minutes, and if that made me seem distracted, I apologize. As for the pace of the ride, you are correct that we went slowly, but you left out an important detail: two people in the group had never ridden a horse before. My first priority is always the safety of every participant, so it was necessary to keep a slow pace. Before we set off, I explained the basic rules and gave everyone the instructions they needed to enjoy the ride safely. This is a guided trail ride, not a horse-riding lesson. Regarding the meeting point, it is clearly shown both on the website and on your ticket. In addition, during our conversation you changed your travel plans several times: first you said you were coming by bus, then by Uber, and later that the Uber would drop you at the bus stop. I simply told you that I had waited for you there for ten minutes and could not find you. At no point did I scold you or speak to you rudely. I then returned to the meeting point, where we met. Finally, I would like to clarify that I never told you to "use your brain." That statement is simply not true and is not something I would ever say to a customer. I genuinely regret that your experience did not meet your expectations. We are all human and sometimes make mistakes, and if there is anything I could have handled better, I fully acknowledge that. However, I do not believe it is fair to describe me as rude or disrespectful, because that was never my attitude.

Thank you so much for your comment. I'm so glad to hear you enjoyed yourselves. I'm so sorry I forgot to tell you the horse's name, but if you had asked, I would have been happy to tell you.

Thank you so much for your kind words! It was a real pleasure to spend the morning riding with you in the mountains. I'm very glad you enjoyed the experience and connected with the horses and the landscape. You’re always welcome back anytime!

Thank you so much for your wonderful review! I’m really glad you enjoyed the ride, the views, and that the experience was adapted to everyone’s level. Just to clarify, the information about the absence of bathroom facilities and the exact meeting point is clearly indicated on the website. I always recommend reading all the details carefully before booking to ensure everything matches your expectations. It was a pleasure to ride with you, and you’re always very welcome to come back anytime!

Thank you very much for your feedback, it means a lot. I'm delighted to hear that you enjoyed the ride and your time in the Sierra de Madrid. It was a pleasure to guide you, and I hope to welcome you back again in the future.