Hop-On Hop-Off Tour, Arlington Audio Tour, & Optional Sunset Tour

Unfortunately for us - The Indy car race was being held the weekend after our tour. Sadly this was not mentioned at any time during the booking process. An overwhelming number of the stops were closed due to roadworks and traffic diversions. Also my wife is in a wheelchair, so we hd to stay on bottom of bus - not an issue - but no AC on the bus was trial to endure. Overall - we saw all things as promised, but the tour was difficult.

Great staff, the pick up points for both red & blue routes were easy to find. All staff were friendly and welcoming even in the excessive heat. Shout out to the tour operator organiser at the pick up who explained about tours and when next buses were coming and where to get on & off. Fabulous tours of all the Washington sites. The commentary was informative but may not be for everyone. We used 2 day bus pass to see all the sites. Day 2 we decided which places we wanted to hop off. Ie Lincoln memorial, Arlington cemetery, White house, Smithsonian museums. The only improvement is some buses lacked any air conditioning for passengers & drivers. Which would have been nice as it was 37c. Great value, great staff and great way to see all the sites.

Purchased a 3 day pass on the morning of 08/11/2026, we found that the schedule was inconsistent, the stop locations were hard to find. On the second day we waited for an 1hr 15min at the Air and Space Museum, during this time their competitor, The Trolley Bus came and went 3 times. When we were picked up, the manager informed us that we missed the last bus tour and the bus would only take us to their office. It was 4:40pm and we were told at the time of purchase the bus ran until 6pm. We tried to contact the company, but their telephone number was down, and no one was available at their office. If your sight seeing time is unlimited, and you want to wait over an hour in the heat, and then have your concerns ignored this is the company for you.

I need to share our experience with all of you. When we arrived at stop 13 to jump back on the bus to go to Arlington, we were informed that the bus was not able to get to us due to the road being shut down. Kaleb D. from Big Bus contacted dispatch and arranged for a bus to meet us at an alternate stop to take us all to Arlington. He personally walked us to the stop and made sure we all arrived there and safely boarded the bus. He really went above anything I would have expected. We was kind and very personable. Kudos to him. Thank you, Kaleb D. You made our day with your kindness.

⭐️ 1/5 — DO NOT WASTE YOUR MONEY! We had a terrible experience with Big Bus Tours and I absolutely would NOT recommend them. When we got on the bus, the driver didn’t even check our tickets. The bus itself was disgusting, with nasty plastic seats, no air conditioning, and no live tour guide. But the worst part — and what really made me feel unsafe — happened when we stopped at a red light. The driver PUT THE BUS IN PARK, GOT OUT FROM BEHIND THE WHEEL, and stood in the aisle until the light turned green. Then he sat back down and continued driving. I have included a picture for proof because I honestly couldn’t believe what I was seeing. Afterward, I had to argue with someone through their online chat just to get a refund. I literally had to point out that having an unsafe driver should qualify us for a refund before they finally agreed to give me one. For the price they charge, this experience was completely unacceptable. Between the condition of the bus, no A/C, lack of a tour guide, and especially the driver’s behavior, I would recommend spending your money elsewhere. DO NOT WASTE YOUR MONEY!!

Lena & Makquis & Ebenezer. Amazing service. Would recommend this tour to all my family and friends. They went above and beyond.

Terrible. More time waiting fir bus than sightseeing. 25 minute wait stops fir ni reason. Buses were not air conditioned so miserable for longer rides. Drivers were nice. Would definitely not recommend!

This was not a guided live tour instead it was a pre-recorded message. Most guides/drivers were friendly, but one was very rude to some women who did not speak English well. Also one of the employees near Washington monument at info tent was very rude in the way he responded to my question and was more focused on what he was doing on his cell phone before I bothered him. Maybe find employees who are friendly and like to interact with the public.

Turkish Kale was an amazing driver and took the time to greet everyone and point out landmarks that you would not normally get to see. She was patient and very happy to see everyone!

Special thanks to Lena who gave excellent advice and guidance!!