Hard Rock Cafe Atlanta

Dropped into the Hard Rock Cafe in downtown Atlanta on Tuesday evening after a convention, hoping for a drink and the usual welcoming Hard Rock atmosphere. Unfortunately, this visit was a little disappointing. We arrived around 60 minutes before closing, and it already felt as though the bar team had mentally closed for the night. Taps were being shut down 30+ minutes before closing, there wasn’t much interaction, and we never really got that simple “Hey, welcome to Hard Rock” feeling you would expect from a place like this. I completely understand it was late in the evening and everyone wants to get finished up and head home, but those final customers of the night are still customers. A friendly hello, a smile, and a little engagement can make all the difference. Hard Rock Atlanta is in a great downtown location and should have a fantastic atmosphere, particularly with conventions and visitors coming into the city. Hopefully management can put a little renewed focus on hospitality and customer service with the bar team. Not writing this to bash anyone — just genuinely disappointed because I expected a much warmer Hard Rock experience.

Had a good visit with good food. Service was great.

We were late afternoon and had the chicken wings. The restaurant was not really well staffed, but probably understandable for that time. The wings tasted good, but I have to say those at HRC Vienna were better. Service was rather in the lower frame so we were not asked for a refill, for example. Shop was also rather average, T-shirt selection was rather mawkish.

It’s was a great way to start my stay in Atlanta. The brownie was massive, so it was bit much for a single traveler, but made a great late night snack that evening.

I have visited Hard Rocks all over the world, and this without a doubt is the WORST I have been to. Sat at the bar and the staff seemed more interested in talking to friends, eating their own food (with fingers and then serving) the "smash" burger was like a Micky D. Then came the rip-off moment. Drinks Menu says all drinks come with a 20oz pint glass, and beers is advertised at $8.50. The bill comes and the cost is 9.50? When I question it the server pulls out a plastic glass and says the menu price is for this smaller pint! To add insult to injury the drinks I was served where short anyway. When I ask to speak to the manager and comment this has to be the worse Hard Rock. I get a sarcastic "thank you" he goes through the same con patter. But eventually removes the 20oz glass and reduces the beer back to the advertised price. It was also noticeable that one of the bar team aged checked a older (60's couple! God forbid they actually check guests that maybe under 21)

We hadn’t visited a Hard Rock Cafe since our time in Las Vegas. We were visiting some nearby downtown Atlanta attractions and decided to stop in the eatery and gift shop. Even in previous visits I’ve never been wowed by the food offerings at these establishments. It’s more about the decor and items on display that you come to enjoy. The gift shop itself was a big let down. I guess in the past we found cool items to purchase but today we were just ho him and they most certainly aren’t giving discounts on the items they sell. I am glad we stopped in, but. I need for us to visit this Hard Rock again on a future trip to the city.

+4

We came to this Hard Rock cafe with few friends for drinks as other places were full and I see why this place wasn't. I remember Hard Rock cafe used to have atmosphere and it used to be fun. But this location was quiet, fully lit up and empty so there was no atmosphere.. just some sad looking faces sitting at the bar. Place looked like it was closing. We ended up having one beer and left. The place could be fun, there is lots of fun rock n roll memorabilia , but its is so cavernous and echoey.

+2

We “just” wanted to have a beer on a Monday night after sightseeing. There was no draft beer. Then bottled beer. Of the three we had selected one after the other, none were available. Then we left the restaurant. We canceled the meal. When we confronted the manager, he just got bogged down in excuses, he didn't give a shit in good German. You could feel sorry for the waiter, but a really bad picture for a Hard Rock Cafe. Two years ago, the gas station was broken, too. You shouldn't rest on the fire. Simply bad

No beer from draft available and even out of stock with bottles. Very bad customer service especialy from the manager. No Go

Large party with a reservation, seated at time of the reservation. Ordered quickly including appetizers. One appetizer made it out before the food the other was delivered with most of our meals. Two meals took an additional 30 minutes to arrive. Server admitted the kitchen was “having a meltdown.” Wouldn’t recommend for a group over 6 people.