Not a legitimate listing; if you book this trip beware
The first part of the trip, the massage, went well as expected. The second part, the dinner, did not happen. Even with the ticket showing I paid for the massage and dinner, the driver assigned to my booking insisted that I did not pay enough that I need to shell out 100,000 Ind. Rupiahs more when I paid $87.00 for the combo (1,370,00 Ind. Rupiah). This was happening as I was being given a ride to the dinner destination. So I sent messages to the tour operators with no response. I ended being dropped off in a mall and I had to pay for a ride back to my where I was billeted. This to me is a listing not worthy of being listed in the trip advisor and they should investigate this. I will be getting the credit card company to challenge the charge if I do not here a remedy from trip advisor or the tour operator.
Operator response
Dear TanabeR
First, thank you for your input to us so that we can be better.
In this case, after we conducted an investigation with the driver, we were clear that there was a misunderstanding between the driver and the customer. And at that time the driver did not immediately call the office to clarify anything.
And now we have laid off the driver and no longer work for our company.
Once again, on behalf of the company, we apologize to you. And we have never had anything like this before since this company has been around since 2006.
Thank you for your suggestions, so that our company can be better in the future. Hope you have a nice day there.
Half day Bali massage n seafood FUN
We enjoyed our half day tour with massage followed by seafood at Jimbaran .
The massage was not bad, only facilities average.
I want to comment the driver Agung, who was most helpful, n patient with us. We were late about almost an hr due to our lunch delayed. He waited patiently for us. We were very well taken care of up n down the car.
Thk you for a great day of fun n laughter too!
Operator response
Dear Serene
Thank you for taking the time to write the review and for letting us know how you feel regarding our service. your positive feedback are very appreciated.
Once again, thank you very much for joining with us and I hope to see you again in the next future.
Sincerely , Wayan Suyasa
Star Bali Tour Team
Relaxing day and a wonderful dinner to end it all
We have never experienced a Bali Massage before. This experience was amazing. We were pampered! Highly recommended.
We had a nice dinner at Jimbaran beach although the weather wasn't cooperating. It was a little disappointing because there were no sunset. The dinner was delicious but could have had more on the included menu. Overall a wonderful experience and we had a good tour guide.
Operator response
Dear Ronald Hoh,
Thank you for taking the time to write the review and for letting us know how you feel regarding our service. Your positive feedback are very appreciated.
Once again, thank you very much for joining with us and I hope to see you again in the next future.
Sincerely, Star Bali Tour Team
