Half Day Phuket City Tour with ATV

Dear Hank33, Thank you for taking the time to share your experience with us regarding the Half Day Phuket City Tour with ATV. We're delighted to hear that you found our guides friendly and knowledgeable, and that you enjoyed the ATV ride and the unforgettable elephant rides. We appreciate your feedback regarding the off-road ATV action and the unexpected shopping stops. We understand that everyone has different preferences, and we will take your comments into consideration to improve our future tours. It's fantastic to hear that despite these minor setbacks, you still found the tour packed with unique experiences, including the visit to the Big Buddha. Your review will be invaluable for future travelers, providing them with insight into what to expect from the tour. Once again, thank you for choosing to explore Phuket with us. We hope to have the opportunity to welcome you back for another adventure in the future. Warm regards, Nick

Dear Tonica_L, We are genuinely sorry to hear about the disappointing experience you and your family had during your recent Phuket City Tour with ATV. We value your feedback as it helps us identify areas for improvement and ensure all our guests have a pleasant and inclusive experience. First and foremost, we would like to extend our heartfelt apologies for any misunderstanding regarding additional charges for transportation. Our aim is to provide clear and transparent pricing, and it appears there was a communication breakdown in this regard. We will thoroughly investigate this matter and take corrective measures to prevent such occurrences in the future. We are deeply concerned to learn about your feelings of being treated unfairly during the tour. Discrimination and disrespectful treatment are completely against our values and principles. We are committed to providing a welcoming and inclusive environment for all our guests, regardless of their background or ethnicity. We apologize for any deviations from the planned itinerary that may have caused inconvenience or confusion. Our tours are designed to offer a well-rounded experience, but any unexpected deviations should be communicated clearly and in advance. Your feedback is of utmost importance to us, and we take it very seriously. We will be conducting a thorough internal review of this tour and addressing the issues you raised with our team members, particularly regarding inclusivity and adherence to the itinerary. We deeply regret that your experience fell short of your expectations, and we genuinely hope you will consider giving us another opportunity to provide you and your family with an exceptional and enjoyable tour in the future. Please feel free to reach out if you have any further comments or concerns. Warm regards, Nick

Thanks for you positive feedback and five star review we will spread your word among our team that you had mentioned ... Hope to see you again in near future Thank you so much

Dear Muttivennen, Thank you for sharing your thoughts about your experience exploring Phuket's old town. We're delighted to hear that you found the old town area charming and enjoyed the unique pastel-colored houses. The bustling market streets and the evening food markets are indeed an integral part of the local culture and offer a wide variety of items and delicious foods to discover. The famous gable murals, cozy dining spots, and overall ambiance of the old town add to its appeal. We agree that exploring this area can be quite warm, especially during the day, so it's essential to stay hydrated and take your time to soak in the local atmosphere. We appreciate your visit and your positive comments about this part of Phuket. If you have any more insights or experiences to share or if you decide to return for another visit, please feel free to reach out. We look forward to serving you again in the future. Best regards, Nick