Guided eBike Tour 'Ride to the Sky'

My wife and I enjoyed a wonderful day of e-bike riding around the Queenstown area. It was our first time riding e-bikes. Shay, 5 stars, did a fantastic job of teaching us the basics and then the finer points. In addition, Shay also does an incredible job with taking pictures and videos throughout the day. My wife loved that! Can't wait to see the finished products. We could not asked for a better day or experience while we were in Queenstown. We highly recommend Shay and his team to e-bikers of all levels!

This is a long overdue review about customer service and handling of an emergency cancellation, not the tour experience. I had an emergency to fly out about 12 hours before my tour and couldn’t attend, so I contacted the company immediately. They replied asking me to email a screenshot of my flight ticket and suggested flights weren’t operating based on their own experience at the airport. I sent the screenshot as requested, but then I was told the cancellation policy is 24 hours and no exception was offered. I understand policies exist, but I don’t understand the purpose of requesting personal documentation if the outcome is fixed regardless. The communication felt more like my integrity was being questioned rather than handled with empathy and clear options (credit/reschedule, etc.). The communication and customer service came across as distrustful rather than helpful even with official documentation. Again, this review is not intended for the tour content itself, but rather about how this agency handled the situation. Wishing you continued success in the future.

Awesome experience to do in Queenstown. Shay is a fantastic guide who communicates well with his clients, has great teaching skills for biking, has access to private land to bike on, has great eBike equipment, is an excellent photographer to capture your adventure, what else is needed to say. The eBikes make easy work of the big climb to the sky. The views are amazing. Thank you Shay for an wonderful day. Made our trip to Queenstown worthwhile.

Had a fabulous time! There were only 4 of us on the tour, which made for an intimate experience. Incredible views the whole way. Hope to return for a different tour!

We had an incredible e-mountain bike tour with Shay! I can’t recommend highly enough the incredible experience that you will have with Shay and his Ride to the Sky team in Queenstown, NZ. The topography in Queenstown is amazing, and seeing it while peddling through the mountains and around the lake is breathtaking! The equipment was top notch, and Shay was an awesome guide! If you aren’t a competent bike rider, the experience may be intimidating. By the end of the trip, we had a new friend in Shay!

The his is a definite tour to do again. Our guides, Shay and Alexa, were informative, fun, and very helpful. If you’ve not ridden e-bikes before, this is the tour to take. Solid 5 stars!!!

It was such a fun experience! I'm not good at communicating in English, but Alexa was very kind to guide me. We can also taste about 10 different wines, and we're very happy to have one lunch. The bike course is also very pleasant. Thank you.

Our Ride To The Sky Guided Ebike Tour was one of the best things that I have ever done in Queenstown. I would highly recommend this to anyone! We did this as a group of four. There was my 7 year old daughter, her 10 year old friend and two parents and we had the most amazing experience. Shay was an incredible guide, he found just the appropriate level to extend all of us but kept it very safe with clear guidance and instruction at all times. A perfect mix of professionalism and fun. The scenery was unreal and even having lived in Queenstown for many years we travelled through areas that I have never seen. The photos and videos that we got did our adventure justice and we couldn't of been any happier with our day out. Thanks Shay we will definitely be back and we would recommend to anyone.

One of the best excursions of my trip in New Zealand! Shaye is an amazing guide!! The bikes are professional quality and you feel completely safe with increasing challenges based on your experience. The views are to die for, rain or shine. Shaye also provided commentary and historic background of the area, and he documents with pictures and video during the ride for later download. Watch out for the cute Merino sheep. :-) HIGHLY recommend!

Great ride and amazing views. E-bikes made the ride super easy. Ksena and Shaw were excellent hosts and tailored the ride for the different abilities of the group. Worth doing!