Global Village Dubai Tickets with Transfer Option

Employee of Royal Smart Tour are super rude. They don’t apologise for delays in replying to redeeming vouchers and missing our calls. I was forced to purchase tickets again at the counter as I was a toddler child and old parents. Only because these guys did not get back to me for over 10 mins, no response to chats or calls. I felt I was scammed. Today upon inquiring to cancel coupon this lady could not even give me number for customer support for Groupon!! Seriously you are registered to operate on Groupon but you cannot provide a customer service number or guide us in the process. And she hung up on me!! This is terrible, I will ensure that I never use Royal Smart Tour and will pass a word too

Received tickets via email day before or day off can’t remember but went straight to front entrance no need to wait in line. No issues with tickets easy and simple. Straight forward. Would recommend.

This experience took me from what should have been a wonderful visit to the Global Village Park in Dubai to one of the most frustrating customer experiences I have ever had. This is an explicit warning about the business practices of this provider via Viator. The Misleading Booking: The activity description on Viator was worded in such a way that I was clearly led to believe that a transfer (round-trip transportation) was included in the ticket price. It was only AFTER my booking, and upon my direct inquiry regarding the pickup time, that I was informed after a long and confusing back-and-forth that NO transfer was included. What I had purchased were simply entry tickets – at a highly inflated price compared to what other providers charge. The Disastrous Customer Service: As soon as I realized this, I contacted the provider IMMEDIATELY, within minutes of the booking confirmation. I explained the situation, stating that I had booked based on incorrect information and no longer wanted the tickets, and I requested a cancellation and refund. The response was appalling: Not only was no action taken, but my concern was merely laughed off. I was told that a cancellation was "no longer possible" and that my money was gone. A goodwill solution or even a hint of customer friendliness? Nonexistent. I was left feeling completely abandoned and at the mercy of an uncooperative system. This complete lack of cooperation and respect for the customer is unacceptable. Conclusion and Warning: This experience was not a simple error, but a typical bait-and-switch tactic. Customers are lured into a purchase through opaque or ambiguous descriptions, only to be confronted with the reality after they are trapped. The unfriendly and uncooperative customer service is the second stage of this scheme, designed to prevent any possibility of a refund. To be perfectly fair, the park itself is a truly beautiful and enjoyable experience. However, I explicitly advise EVERYONE against booking this ticket through Viator with this specific provider! Book directly on-site or through other channels; it is significantly cheaper and allows you to avoid these unscrupulous practices. To Viator and the vendor: A business model based on misleading customers is ultimately doomed to fail. Your clientele is the reason for your success, and a customer-friendly service that responds promptly and offers a solution when a mistaken purchase is reported immediately should be a given. You have missed an opportunity here to gain a satisfied customer and have instead created a vocal critic.

Very easy to work with and responsive when had issue with ticket download not working. Would work with them again.

The place is so big and massive that there are so many amazing areas to explore and to look at all the different cultures and all the food and rides. A wonderful time.

the experience was good. the ticket was sent to me one day before the date of the tour. no problem at all.

It was perfect all arrange on time. We had skip the line tickets all very good. We had a great time.

Very cool, just don't go on a Tuesday as it's family night and packed. Awesome venue to visit but don't go hungry, portion sizes are small and lines are long. A visual feast.

Very nice time had by family. Lots of food options and shopping. Had a good time taking pictures of each country representing. Missed out that phillipines is no longer there. Better access to a map would have been helpful to find what you are looking for.

Such an unprofessional service! Would not recommend anyone to buy this line speed ticket as we have arrived their and no body guide or help us to explain or why this tickets are for! Waste of money.