Pros: Our driver was on time, opened doors and was friendly. He offered water and was flexible. He even pointed out his childhood school as we drove by. Cons: This is not a typical guided tour. It feels more like a knowledgeable taxi driver that drops you off at highlights and picks you up when you are ready. The tour didn’t follow a schedule, so we didn’t see as much as we had hoped. Unfortunately, we didn’t receive five hours either. He left after three and a half. At one point, we waited almost 20 minutes for a pickup. Two of the sites in the description were not even mentioned nor were we given the option to visit them. We expected more.
We are glad to hear that you were happy with the driver’s punctuality, friendliness, and service during the tour. We would like to clarify that your booking was for a 4-hour tour. At present, we have updated the package to 5 hours, but at the time of your reservation, the duration was 4 hours and the payment was made for 4 hours only. & booking was for a driver-only service, and no licensed tour guide was included. The driver’s role is to provide transportation to the attractions safely and comfortably. A guided tour service needs to be booked separately. Regarding the attractions mentioned, the driver tries to cover the highlights within the booked duration. If time is limited, some places may not be possible to visit. We truly value your feedback and will review this internally to improve our service and communication in the future.
