Full-Day Villas of Lake Como from Varenna, Bellagio and Tremezzo

Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the villas and found the experience worth recommending. We would, however, like to clarify the communication regarding the tickets and meeting point. All the original tickets and the relevant information were sent to the customers through the Viator chat, and we also followed up with the same information via WhatsApp message. The information provided clearly explained the arrangements and the instructions for the self-guided tour. We’re sorry that there was still some confusion regarding the meeting point and vouchers, as we understand that this may have caused unnecessary stress and a later start to your day. We will continue working to make the instructions as clear and easy to follow as possible. Thank you also for your useful advice to future guests regarding comfortable shoes, sun protection and water. We hope that, despite the initial confusion, you had a memorable experience visiting the villas.

Dear Guest, We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify that all of your tickets—including the ferry tickets and the villa entrance tickets—were sent to you by email before your visit, together with detailed instructions on how to use them. No redemption or exchange was required, as the documents provided were already valid for entry. We are sorry if there was any misunderstanding on the day of your visit. We always recommend checking the confirmation email carefully before the tour, and our customer support is available to assist in case of any questions or difficulties. We appreciate your feedback and wish you all the best. Kind regards,

Hello, could you please write your booking number so we can check your booking and send you a reply at this review please? Thansk,. regards !

Hello, Thank you for your review! We're so glad to hear you enjoyed visiting the villas and appreciated the flexibility of exploring at your own pace. You're absolutely right—this experience is perfect for those who prefer a more independent visit rather than a guided tour. We’re happy it was just what you were looking for, and we hope to see you again on Lake Como!

Thank you for sharing your detailed feedback! We’re glad you enjoyed the beautiful gardens and villas and the opportunity to visit several places in one day. You’re absolutely right that this is a self-guided tour, and planning ahead with the itinerary and ferry schedules is important, especially during busy months like July. We sincerely apologize for the inconvenience caused by the voucher issue at Villa Monastero. We appreciate your understanding and patience, and we’re pleased to hear that the operator acted quickly and professionally to resolve the communication mix-up and refund your expenses. Thank you again for your honest review—we hope to welcome you back for another wonderful experience at Lake Como!

Good morning and thank you for sharing your experience with us. For this excursion on Viator it is clearly specified in the description that the tour is an independent tour, this can also be seen in the part relating to inclusions where no guide or tour leader is listed, even when proceeding with the purchase before purchasing there are two proposals solutions: tour of the villas with guide and tour of the villas no guide, so the participant can choose whether to do the excursion in total freedom or accompanied by a guide, obviously the costs are different. As regards the boats, I understand that being in the high season you found the boat fully and consequently you were unable to see the next villa and I'm sorry about this. However, I hope you were able to appreciate our beautiful locations! Goodbye and warm greetings from Lake Como

Dear Stehphen, thank you for sharing with us your visit experience organized by our group, we are happy to know that you enjoyed the tour with our guide Patrizia and that you spent a pleasant day on Lake Como. Best regards and have a nice day!

Dear Marylin , thank you for sharing your experience with us, regard to the tour. The inclusions and exclusions are clearly and highlights everything you expect to receive, in fact, the inclusions do not indicate in any way an assistant or a tour leader who would guided you during the day's program, only the other option with the licensed tour guide could offer this service. Furthermore, when the colleague from the Varenna tourist office called us to help her print the vouchers to be presented, I clearly reported to her that she had booked a self-guided tour and that the indicated program was to be followed to do it independently. Moreover, in none of our "tickets" is it written that “this is not a ticket”, in fact you have received the definitive ticket for public boat while the other documents was the vouchers to be presented at the ticket offices of the villas for the collection of the entrance tickets on site and also always the colleague of the Varenna tourist office showed and downloaded the vouchers and tickets via whatsapp on your mobile phone. I'm sorry that it was this misunderstanding on your part, I hope you still had a pleasant day on Lake Como, thank you very much and have a nice day.