The driver-guide is very unprofessional and a danger while driving. First he arrived half an hour late in front of the Edge this morning without a warning. When he arrived he gave me a bad feeling but I decided to go anyway as it was too late to book anything else in Tromsø. He made it sound like there were no photo stops planned. It was up to us the tourists to tell him when we wanted to take pictures. We had to ask to stop to take pictures of the Sommarøy bridge and to explain we wanted to be on the right side of the road where all the buses stopped! At the beginning of the ride the driver was using his phone in his hands and taking calls. That is super dangerous!!! When we went back into the car after the 1st stop, he started to drive while the man in the middle row was still leaning in the door to push back his seat. I had to yell to make the driver stop it was really scary. While we were driving, he kept swerving into the middle of the road and we got honked at by several cars. The driver also never slowed down for bumps and holes in the road, so people on the back seat where flying in the air. I felt like I was on a roller coaster. During lunch he took a picture or video of us without asking and did not stop when a lady told her she didn't like it. Finally while we were driving in silence near Tromsø airport, he bumped the car into the one in front of us at a round about. This really proves he was driving dangerously the whole day. Note that his excuses were "sorry, it happens". Here's a picture for proof. We were back in Tromsø at 2:45 pm instead of 4pm like promised. That is a total of almost 2 hours of visiting I paid for and didn't get! This was a terrible, dangerous experience.
Thank you for sharing your experience with us. We are truly sorry for how this tour turned out and for the discomfort and concern it caused. I was originally supposed to be the guide on this tour, but unfortunately I got sick with Covid. We had a guide who had done some previous tours with us and delivered great tours and experiences for our guests. So instead of canceling the tour, I asked this guide to take the tour with the promise to take good care of my guests. Unfortunately, despite our expectations, this guide did not meet our high standards of professionalism and safety. This experience was as disappointing for us as it was for you, and it was the last time this guide worked with us! Since then, we have taken significant steps to ensure this does not happen again. We now work exclusively with a team of local and very knowledgeable guides. Each guide is fully trained to provide a professional, engaging experience and works full-time with our company, ensuring that we maintain consistent standards and deliver memorable, authentic adventures. Their dedication and expertise help us create meaningful connections with the areas we explore, ensuring that every guest feels well cared for and leaves with lasting memories. We apologize again for this experience and appreciate the opportunity to address your concerns directly. We are committed to ensuring that future guests experience the exceptional quality we strive to deliver every day. I would also like to add that we contacted all participants after the tour with both a verbal apology and a written apology. All guests received a full refund for the tour. I wish I had the opportunity to do this tour again for you so that those of you who participated in this tour could have the same experience that most of our guests have. As humans, We live and we learn! All the best Espen Minde CEO & Owner Legendary Adventure
