Express Colosseum Guided Tour: 1 Hour Fast Track Experience

I booked the "Colosseum, Roman Forum & Palatine Hill + Guided Tour" via Tiqets, which sells tickets via Gladiator Tours. According to the booking, the start time is 9.45 and we were supposed to be there 20 minutes before the start. We were there at 9.25 but our guide was not there and we had to wait for him until 10.20. We were given money to buy our own tickets even though we had already paid for these tickets for our entry(and also to not stand in line). We hung out with the guide and queued in different queues for over an hour. Finally he led us to a queue and there it turned out that the tickets were sold out. We together with our tour group went back to the office where we started. We demanded our money back or a confirmation from them that they had not been able to deliver what we paid for! The owner then became aggressive and shouted, swore and abused by pushing two of us in the group hard. I got a hard push in the face and pushes in the chest. It has been filmed also. We are very disappointed as we travelled from Sweden to fulfill our dream of visiting the Colosseum and their aggressive behavior really caused a terrifying experience. It is not okay to be assaulted. We want our money back because they did not deliver what we paid dearly for. I have never experienced anything like this before in my life and it really destroyed our day. I filmed some of the situation in the office but everything. This occured in 4th april and still 26th april i have not received money back. I WARN FOR THIS COMPANY and experience and DO NOT RECOMMEND!

It’s a great tour with tons of great information. Especially if you don’t know about the history. Special

My tour was cancelled by the operator. I was told it was refunded but until now, it was not yet reflected in my account.

Our guide was great but there was a total mess up on our schedule. We booked a 9:45 tour time but got a message to show up at 10:15. We showed up at 9:15 and were told that 9:45 was just an estimated time and to come back at 10:15. Then we learned there was a”problem” either over booked or the tour guide cancelled. They did find us another tour but we had to wait until one.

This tour was cancelled . The colosseum was closed due to a foreign dignitary visiting. Really disappointing although no fault of Viator.

When I arrived for my tour, they didn’t have my booking because there were none available for the day I booked. So luckily, they could find a tour for me 2 days later that did the same thing.

Brilliant trip Very informative Loads to learn Really enjoyed our time in Rome Beautiful architecture, a lot of history

I booked a Forum and Colosseum tour through Shore Excursion Group (via AAA), which ultimately partnered with Gladiator Tours. I’m a healthy traveler in my mid-forties, and, unfortunately, this tour was a major letdown. Our group met near the Colosseum, and our guide, Christina, carried a small flag. Just before we crossed a busy street, she mentioned to me that she had already lost some part of the group. Despite this, she moved ahead very quickly. As the crowds thickened, it became harder to stay with her, and soon I lost her entirely, along with the rest of the group. I wasn’t distracted or using my phone—I was simply trying to follow along in an extremely congested area filled with similar-looking tour flags. Christina did not appear to make any effort to keep the group together. A few simple actions—like setting a regrouping point, walking at a more moderate pace, or giving clearer guidance on how to stay together—could have helped prevent this. When I returned to the tour office, I learned that I couldn’t even explore the Forum on my own because Christina had already scanned my ticket. On top of that, the audio headset they originally provided had poor reception, making it difficult to follow what was being said. (I got another one that worked while I was at the tour office). Fortunately, I was able to tour the coliseum after waiting in the hot sun for about two hours for the group to conclude its forum tour. I traveled a long way to see these historic sites, and I left feeling extremely disappointed. I hope the company takes this feedback seriously and improves its coordination and communication going forward.

amazing guide, her knowledge was outstanding, we were a group aged between 5 and 75, everyone LOVED this experience, guide made sure that we didnt miss out on any details, so interesting and enjoyable, would 1000% recommend this, don't miss out!

We were running a little late due to a train schedule and I understand that they were not able to hold up the start of the tour. However, when I called, they would not allow us to reschedule or even agree to a partial credit to reschedule; we would have to pay full price once again to join another tour.