Exploring Cultural Heritage: San Ignacio Ruins & Wanda Mines

Thank you so much, Beverly! We’re delighted you enjoyed the Wanda Mines and San Ignacio Ruins. It’s wonderful to hear that you found the experience both interesting and enjoyable. We hope to welcome you again in the future! Tangol Tours

Thank you for sharing your feedback, Amara. We’re glad you enjoyed visiting the sites. As described in the tour information, the service includes assistance at the main stops rather than a guide accompanying the group throughout the entire journey. We appreciate your feedback and hope you had a memorable visit despite the rainy weather. Tangol Tours

Dear Toni L, Thank you for taking the time to share your experience. We sincerely regret that the excursion did not fully meet your expectations regarding the language of the tour and the structure of the itinerary. We apologize if there was any confusion about the language. On some departures, when the majority of the group is Spanish-speaking, a portion of the explanation may be delivered in Spanish to ensure a smooth experience for everyone. However, it is always our intention to provide assistance in English to those who need it, and we’re sorry that a more complete translation was not achieved during your visit to the mines. We will review this matter with our guides to improve future services. Regarding the duration of the trip and time spent on the road, we understand it can feel long. The excursion includes several transfers due to the distance between points of interest and the logistics of picking up passengers. Nevertheless, we strive to make the journey as comfortable as possible, and we’re glad to hear that the vehicle and the friendliness of the driver were positive aspects of your experience. As for the food stop, we appreciate your feedback. While this break is not always guaranteed, it is offered whenever the itinerary allows it. We will consider improving how this is communicated in the tour description. Despite the inconveniences mentioned, we hope you were still able to enjoy the natural beauty and the sites visited. We truly appreciate your comments, as they help us to continue improving each day. Best regards, Tangol Tours.

I hope this message finds you well. We sincerely appreciate you sharing your feedback about your recent tour to the Wanda Mines and San Ignacio Ruins. We deeply regret that you did not have an English-speaking guide for most of the tour. This is because the guide is specific to the establishment. We fully understand your frustration, as clear communication is essential to fully enjoy and comprehend the experience of a tour. We will investigate internally to understand why your request for an English-speaking guide was not met, with the exception of your visit to the Wanda Mines. Your feedback is very valuable and we will use it to review our guide assignment protocols and ensure that language requests are consistently fulfilled in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.

Dear David, I would like to thank you for sharing your comments and express our sincere apology for any inconvenience you may have experienced during your travel at the time. I am pleased to inform you that during the date you posted your review we have been carefully reviewing your case and have taken the necessary steps to address your concerns. Our objective is to provide quality service and to ensure that each of our customers enjoys an exceptional travel experience in the before, during and after service. We take your comments very seriously and are always working to improve and avoid future inconveniences. Since your issue has been satisfactorily resolved and we have taken steps to address your concerns, I kindly request that you consider removing your negative comment. As you mentioned, your booking was made through Viator, which involved a refund process through their platform. I am pleased to confirm that your refund has been processed and you should have received the corresponding amount in your account. Regards. Once again, we apologize for any inconvenience you have experienced and thank you for your understanding and cooperation in this matter.

Estimado Andresb178 Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos alegra saber que disfrutó de su visita a las Ruinas de San Ignacio y apreciamos su comentario sobre el viaje. Entendemos que los gustos y expectativas pueden variar de un viajero a otro, y lamentamos que las Minas de Wanda no hayan cumplido con sus expectativas. Nuestro objetivo es ofrecer una experiencia enriquecedora que combine la historia y la cultura de la región. Sus comentarios son muy valiosos para nosotros y nos ayudarán a seguir mejorando nuestros servicios y a ajustar las actividades que ofrecemos. Esperamos que, en su próxima visita, podamos ofrecerle una experiencia que cumpla completamente con sus expectativas. Atentamente, Tangol Tours

Hello, Thank you for sharing your experience on the tour. We are glad you enjoyed the San Ignacio Ruins and their rich history. We understand they are fairly far from Puerto Iguazú, but we offer this tour so people can get to see and experience this hidden gem of Misiones. We'll try to improve on the Wanda mines, maybe offering them separately for people who don't wish to visit them during the same tour. Best regards, Martin