Everyday Transfers from Saranda and Tirana

Good service, on time, driver safe and courteous. The trip was confortable. Joel Travel is a good agency.

I booked with Joel Travel through Viator and then was unable to get in contact with them through Viator for months leading up to the booking. I eventually contacted them on WhatsApp and the day before the booking they replied to inform me that there was not enough people for the shuttle to go ahead, so it would be cancelled. This would have left us more or less stranded, so we asked if we could pay for another ticket to meet the minimum 3 people for the shuttle. The lady I arranged this with was very polite and helpful, but that was the only positive from this experience. We were then picked up the next day, not in any kind of recognisable company vehicle, but in a random car with a man who did not identify himself. He handed us his phone and it was the last from the office who told us to contact her with any issues throughout the trip. The next 4.5 hours in the car was horrible. The man drove so recklessly, it was frightening. We had spent several weeks in the balkans by this point and this was not normal Balkan driving. Other cars were flashing their lights and honking at our driver. He would overtake into oncoming traffic, forcing the car coming the other way to swerve to the very outside of their lane to make room for us. It was very unsafe and very unprofessional and I would advise that no one else makes the mistake of booking through this company.

Great customer service! Mara was very polite and always happy to help with anything! The price is really good for the kind of trips we did and they were always on time. I highly recommend it.

Received an email on the morning I was due to travel saying that the transfer was being refunded ‘at my request’ when I had not requested the refund and was relying on the transfer to get to the airport on time. No further explanation received. Appalling service.

We ordered a minivan to meet us at the airport since we read that this was supposed to be a much more comfortable option rather than a normal taxi. the driver was 1 hour late, and we were picked up in a normal taxi rather than a minivan that we ordered. In the taxi there was another person in the frontseat, we also picked up another one 15 min later, so this resulted in a very uncomfortable and tight 4,5 hour tight taxiride.

Very flexible and helpful. Good communication and very kind.Theg have daily trips even on low season.

I believe it’s a very expensive service for what we got. We were picked up by a very old car . The driver was on the phone while driving which is extremely dangerous!

Me and my partner got a transfer from airport to Sarande. Very friendly driver, he took as right to the hotel. Interesting journey🙂👌

I used Joel Travel to transfer from Tirana to Sarande (group transfer) and then from Dhermi to Tirana (private transfer). Their prices were very reasonable and the service was reliable. I had excellent communication with the company throughout the booking process and they were very flexible in quoting me rates, making private transfer arrangements, last-minute questions and adjustments, etc. I highly recommend them. It is my first trip to Albania, I don't speak the language, and I really wasn't sure what to expect. Joel Travel made my trip so much easier and less stressful. For that, I am so grateful!

The driver and his first passenger were very kind and accommodating. Booking staff were very communicative throughout.