DONT’T book this!!!!! When you go and talk with the ladies at the tour operator counter they tell you that you can take the dinner cruise and buy the dinner on board but it’s a lie! They also said you can get food à la cart but they didn’t have that either upstairs only drinks. Don’t wastes your 2.5 hours at night doing this! They also tell you there is a tour in English and Finnish but no one talked. It’s all a sale pitch and a lie. Fraud fraud frauds! I want my money back!!!!!
We are sorry to hear that you were disappointed with your experience. We would, however, like to clarify a few important points about this booking. The ticket purchased for this cruise is for a sundeck seat and does not include a dinner table. As stated in the booking information, guests who wish to dine onboard need to contact us in advance and reserve a table. Dinner is therefore not something that can simply be added onboard to a sundeck-seat booking. The tour information also clearly explains that the sightseeing commentary is provided through a downloadable audio-guide app, rather than as a live guided tour in English or Finnish. Guests are advised to bring their own headphones if they wish to use the commentary. We are unable to identify your booking from this review, and we have not received any direct contact from you regarding the issues described. If you believe that information provided to you at the departure point differed from the published booking information, please contact us directly with your booking details. We would be happy to investigate what happened and address any genuine misunderstanding. We take feedback seriously, but we also want prospective guests to have accurate information about what is included in each ticket.
