I could not find the meeting point, the staff at the Duomo could not assist and when I phoned the assistance number, there was no response
Lucky I have recorded all the conversations with you! Thank you for the feedback!





Discover the majestic Duomo di Milano on a comprehensive guided tour that offers priority entrance and rooftop access. Choose to ascend by stairs or elevator and enjoy stunning views of Milan from above. This experience includes entrance to the Duomo Museum and San Gottardo Church, along with an audio radio system for enhanced commentary from your local guide. Benefit from 24-hour staff assistance to make your visit seamless and enjoyable. - Priority entrance to the Duomo di Milano, with rooftop access options - 45 minutes guided tour, including entrance to the Museum and San Gottardo Church - Audio radio system for clear communication with your local guide - 24-hour staff assistance for a hassle-free experience
From the operator’s live schedule on Viator, checked Oct 8.
Our staff will wait you on the meeting point,they will provide you the entrance ticket and the radio sistem,after that our local guided tour will guided you inside of the Cathedral for 45 min.Optional who need also will have priority access for the Cathedral rooftop by stairs or by elevator!
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Excurgo comparison of 1,301 Viator tours, recalculated daily.
All sales are final. No refund is available for cancellations.
Duomo di Milano Guided Tour with Rooftop Access lasts about 1–2 hours. The itinerary has 1 stop.
Prices start at $63 per person for this Milan experience, booked through Viator with the price shown before checkout. There is 1 booking option, so the final price depends on the option you choose.
According to the operator’s current schedule, it runs every day, with 7 departures a day between 10:00 AM and 4:00 PM.
Children aged 6–15 pay from $46, adults from $63.
All sales are final. No refund is available for cancellations.
The meeting point is We'll meet you near the 900 Museum,facing the Cathedral. Hotel pickup is not part of this experience.
The experience is available in EN.
It is a small-group experience with a maximum of 20 participants.
Infants and small children can ride in a pram or stroller Specialized infant seats are available
Wheelchair accessible Transportation options are wheelchair accessible All areas and surfaces are wheelchair accessible
Yes, bookings are confirmed instantly.
Reviews collected by Viator and Tripadvisor
I could not find the meeting point, the staff at the Duomo could not assist and when I phoned the assistance number, there was no response
Lucky I have recorded all the conversations with you! Thank you for the feedback!
It whas very easy to find our metting point!The local guided tour was very friendly and open to answer to all the extra qurstions and demands from our family part!After we finish the Cathedral Tour he also recomand us some local restsurants!
I reached out a couple hours before to tour operator and had no response. At 4p when tour was supposed to start I got a call that it was cancelled. At that point I could not buy a ticket on my own, they were sold out. I waited in a heat index of over 100 degrees for this tour. I had to leave Milan without seeing the Duomo. I was notified later by an email from Viator that it was cancelled. But despite assurances from the tour operator and Viator I have still not received a refund. Viator has no standards, no authority and no interest in you as a traveler. They allow any tour operator to behave in any way they like and as a traveler you have no protection and no help from them. They are just there to collect the money up front. This is the second time in a month I have had a major issue with one of their tours. I will look for alternatives in the future.
You have book the tour with one hour before the stsrting game.The tour was canceled for hy temperature reason and you also recive a full refund.
It took us 40 minutes and 3 phone calls to find our tour guide. The original meeting point instructions were all wrong. Viator is very poor at communicating. Viator will use 5 different communication channels. They send texts via SMS, emails, phone calls, messages through the Viator app, and messages through WhatsApp. The information from one channel is totally different from another. This shouldn't be this difficult. We went from one meeting point to another. This has happened multiple times with Viator, they need to get it together. They eventually sent me the correct information via WhatsApp, but I had no way of knowing this. I would not recommend using Viator. Go directly to a local tour company. Save money, time and hassle.
And you still review me the local tour operator whith one star after i manage after all the isues to offer you the tour.Thank your feed back and we are sorry for all the problems!
I had problems identifying the tour guide among the hundreds of people near the Duomo museum, he was only wearing a lanyard. I thought this was a guided tour throughout but the guide was only in the Duomo, not the museum, terraces or crypt. I had to rush around the Duomo museum as was only given 30 minutes in there on my own and would have liked longer. We also could not go behind the alter as that was closed. The radios were poor quality, not very loud and as soon as the tour guide went further than 5 meters away they broke up. It was a bit of a let down really.
Thank you for your feed back.On the future we will improve our service!
It was the only company who managed to offer us a complete Guided Tour of Duomo di Milano in a week with sold out entry tickets. Thank you FlipFlopAdventures staff for saving our trip!
Thank you!
Tour was cancelled last minute. Partial refund received as well as the tickets so we were able to self tour. Stefano was quick about getting the tickets and refund to us.
Thank you for your true review and coment! Some times we face unexpected issues,but we always manage' it!
We were scammed. The instructions for the meet up point were outdated. By the time we reached the operator, we were told the tour had left and that we would be able to do it the next day. We were given a new meeting point. When we arrived the next day, we where told by the supplier of the tickets that the tour we paid for was no longer available and that we should request a refund from Flipflop tours and purchase a new ticket from the supplier. The Flipflop person who apparently is not even in Italy refused to issue the refund. We decided against buying another $200 in tickets. Bottom line: we did not see the Duomo from the inside, we lost $230 and a few hours. Disappointing and upsetting experience.
You was late for the tour and we propose you to to offer you without any additional cost a free tour on the second day.And on the second day you have refuse the tour and demand a refund! You have meet the tour guide and the other peopels on the tour and you was gery roud whith our staff even if we have very open to your ruddnes! In any case the client it's always right and we apologise!
I think this is a total racketeering scam, flipflop travelers in Milano. Do now buy anything from this tour provider, he pretended we were late and the tour had already left after giving us a wrong meeting point and saying that we were supposed to be there at 10:50. He pretended to exchange the tour for the day after except for there were no tickets to the main part of the tour… and then his colleagues tried to sell us tickets for the whole thing because they had other tickets for another couple of hundred bucks.
You was late for the tour ,you have call me five minutes later after the enter time in to the cathedral and you was not on the meetiing point yet!We also provide you a full refund! Where its the scam ????Beeing late for the tour you didnt meet any part of our staff!!!
The tour didn't take place. We found out 20 minutes before it was supposed to start when we couldn't find the meeting point and called the number that had been provided. Of course, we couldn't book another tour on such short notice and therefore couldn't visit the cathedral. I think further comment is unnecessary. Let's see if the promised refund actually arrives…
You have recive a full refund,and the meeting point its on google maps,everyone else have find it on time!
| Tour | Duration | Rating | Price | |
|---|---|---|---|---|
Duomo di Milano Guided Tour with Rooftop Access | 1–2 hours | 3.1 (20) | $63 | |
Duomo di Milano Guided Tour with Rooftop Access | 1h 45min | 3.5 (83) | $46 | View |
Milan Duomo : Guided Cathedral Tour & Rooftop Access Included | 1h 30min | 4.1 (141) | $35 | View |
Milan Duomo Cathedral and Rooftop Access with Audio Guide App | 1–2 days | 4.2 (48) | $56 | View |
Milan Super Saver: Skip-the-Line Duomo and Rooftop Guided Tour | 2h 30min | 4.6 (2,077) | $68 | View |
Milan Super Saver: Skip-the-line Duomo and Rooftop Tour | 2 hours | 4.4 (460) | $87 | View |
Milan Duomo: Cathedral Tour with Optional Rooftop or Rooftop Tour | 1–2 hours | 4.1 (299) | $63 | View |