Day Pass at Mazatlan Beach Front Resort with Lunch

The customer service was great. People was great. The place was horrible. The food was bad. Make us sick. We got sick with the food Very poor food. The place was horrible really poor. The restaurants food nasty. The place was horrible. Don't come here. The driver was great the transportation pick up location, great customer service. Great it's just the place is horrible. Horrible horrible we have to leave early cause he was disgusting nasty horrible super ugly

José was awesome and our time in Mazatlán was our favorite stop on the trip.

I booked this tour last minute while on a Carnival Cruise. José the tour guide showed us around. We got to take pictures with beautiful city views. Went to the Cathedral. And then a beautiful resort with both pool and beach. 10/10 would recommend.

Our 15 family members did a van tour with Jorge Escudero (van #71) from the Carnival port in Mazatlan, Mexico Where we had a previous tour with Jorge about 6 months prior and had totally enjoyed our tour the 1st time and had an even BETTER time this time for our new family members who had never been to mazatlan. The credit goes to Jorge who totally took us exactly the right places just by instinct. Jorge also gave us a discount for using his services twice. WE SO Appreciated it in every way...our family would not have had the time to figure out where to go. Jorge took us to an amazing beach and lunch hotel, and then to Michaels downtown and tour around everywhere else several stops as well. We remain grateful for such a great guide in Jorge and look forward to going with him again and everyone should do the same, you will not be disappointed!!! Thank you SO much Jorge Escudero!!

Eduardo was a phenomenal driver and guide for our resort tour. He was very kind, funny and knowledgeable about the area. We were so grateful to be able to experience such a beautiful resort on the beach. The food was great! The scenery and the tour guide. Thank you for adding to our vacation experience! We appreciate how hard you all work. Definitely recommend!

Did not include any of the things that I paid for that it said were included lunch 2 drinks bottled water etc

Great beach and pool. The food at the restaurant was very good and the kids loved getting the drinks. Make sure they know what size of drinks you want because they might give you a large sized drink that will take up both of your drinks. The van driver was great and he returned exactly on time to take us back to the cruise terminal. Bring cash for tips and be prepared to be accosted by local vendors trying to sell you sand toys, jewelry, sunglasses, hair braiding, etc

We were swindled. No instructions on the ticket how to find the tour. Finally found Mazatlan van tours. Overbooked the tour, not enough seats in the van. Taken to “gaviana resort” not los Flores as advertised. Manager of resort didn’t know what was included in our ticket, then we were told to “enjoy and order whatever it’s fine”. When it was time to be picked up we were given a $140 bill - told lunch and beverages not included. Van driver yelling saying I had to pay, that my ticket didn’t include lunch. Ticket clearly says lunch and drinks included.

I believe that we were scammed. We purchased the day pass with lunch and transport for our family of 4. The van did not have enough seats for our group, so my daughter had to sit on my lap. She is not little. They dropped us off at the hotel and said “just meet me back here at 4pm.” We went in and found that they left us at a different hotel then the one on the website. The staff there said “it’s ok, just order whatever you like.” They reassured us multiple times. All smiles. About an hour before leaving, the tour guide and manager come towards us very angrily. They basically say that we knew that we had to pay for all drinks and food, and if we didn’t pay, then the tour company would have to pay. They were yelling at this point. They were blaming Viator for mislabeling the tour. In order to leave, calm everyone down and not frighten the kids, we just settled the bill which was an additional $110.

Where to start ?? This was an absolutely wonderful excursion, from start to finish. We came to Mazatlán on the June 4th sailing of the Carnival Panorama. We decided to book this excursion on our own, instead of paying high prices on the Cruises Ship Website. And was this a fantastic choice. We we got off the ship, you had to take a tram to get to the Terminal Building. Once there, we checked in at the Mazatlan Van Tours desk. Since it was just my wife, our 4 year old daughter and myself, they assigned us to a private taxi for the day. Our driver was Enrique (aka... Robocop), and he was absolutely AMAZING !! He was very knowledgeable about Mazatlan, and gave us quite the City Tour on the way to the Resort. Once we got to the Las Flores Beach Resort, Enrique gave us a quick tour of the facilities and let us pick a table with some shade to get started. He got us completely checked in, and brought us our lunch and drink tickets that were included in the package. He told us the day is ours, to relax and enjoy the resort and told us he would be at the resort waiting for us when we were ready to go. Before he left us, he made sure we had towels and everything we needed before going on his way. Such amazing service is very rare in today's business climate. The pool was incredible, the food options for lunch were very good and the drinks were Heavenly. The resort is right on the beach, with plenty of lounge chairs and shade. This resort is definitely one I would consider staying at, if I return to Mazatlan on a land based visit. If you make it to Mazatlan, make sure you book this excursion. And definitely ask for Enrique as your guide. He is truly a Customer Service Professional, and his Company should be very proud to have him representing them.