This review is for our 3 hour private motor boat tour of lake como. Our guide, Jake, was on time to pick us up. He also communicated his arrival. The tour itself was mediocre. Our captain/guide gave us some ideas, but wasn’t very helpful or informative. He was very quiet on the whole tour. Didn’t offer any water or drinks or ask us if we wanted any music played. He gave us very little information about Lake Como. We ended up making one stop, which was nice, got lunch and returned to the boat. We were hoping to have a more energetic, fun, captain, but we had to do most of the question asking ourselves. At the end of our three hour private motor Boat trip, we gave him €20 which I guess wasn’t enough because he looked at the bill, looked up at me and scoffed, and put it in his pocket, then turned away and didn’t talk after that until we arrived back at our port.
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations and that our hospitality fell short of the standards we pride ourselves on. We always strive to offer an engaging, informative, and welcoming atmosphere on board. Our captains are expected to offer drinks, music, and share the rich history of Lake Como with enthusiasm. We are deeply disappointed to hear that. Furthermore, we want to apologize sincerely for his reaction at the end of the tour. We will immediately address this with him internally to ensure it never happens again. We appreciate you bringing this to our attention, as it helps us improve our service. We hope you will give us another chance in the future to show you the true quality of our hospitality. Best regards, Yassine Lake Tour Bellagio Srl
