Our guide was a no show! We waited by 45 minutes and had paid 1100 bucks for the tour of nighttime Cordoba. We walked 20 minutes to the meeting site and the operator never showed. It was our last night in Cordoba🥲🥲🥲
Dear Marta, We are truly sorry that your visit did not go as planned, but we need to clarify some important points. We were at the meeting point on time, waiting for more than half an hour, and have photos showing the location empty. Throughout the day, we attempted to contact you multiple times to reconfirm the meeting point and some special details of this wonderful tour. However, the number you provided in your documentation was incorrect, as our calls were not going through, indicating that the number didn’t exist. On the other hand, our contact number, which was clearly listed in your documentation, was correct, and you could have called us at any time including when waiting. Unfortunately, you did not respond to our calls, messages, or emails we sent during the day. We waited at the location, losing valuable time that could have been spent on other planned visits, which was a significant inconvenience for us. Despite this, we did everything possible to ensure the visit could take place as scheduled. Regarding the payment, please note that we are not the company from which you purchased the tour. We asked the company you booked with to refund any payment you made, as we have not received any funds from you directly. We regret that this miscommunication led to a missed opportunity, but we have witnesses and photographic evidence to support our efforts. Should you need any further information or assistance, please feel free to reach out. Kind regards,
