City Cruises Boston: Signature Dinner Cruise

Well worth the money, food was excellent, music was great and the weather was wonderful for a sunset cruise

The food is outstanding! The DJ played a great mix of music! But, for the price, I feel at least one drink per person should be included. Overall, it was a really nice excursion with great views and a very nice shipboard experience.

I am extremely disappointed with our experience, especially after purchasing the VIP Package with the expectation of receiving the amenities and level of service that were advertised. From the moment prior to us boarding, the experience was unpleasant. The staff member handling our boarding was rude, dismissive, and condescending, which immediately made us feel unwelcome. Several of the VIP package inclusions were either not provided or had to be specifically requested. Most disappointing, we had to repeatedly ask—practically beg—for the welcome champagne that was supposed to be included with the package. A VIP guest should not have to chase staff for something that was already paid for. We had also requested and hoped for deck-view seating, yet we were seated on the lower cabin without any meaningful explanation or apparent effort to accommodate our request. What troubled me most was the way we were treated throughout the process. As a Black guest, I cannot say with certainty that race was the reason for the treatment we received, but the experience left me questioning whether we would have been treated differently had we not been Black. No paying customer should leave an establishment wondering whether their race influenced the quality of service they received. We paid for a VIP experience, but unfortunately, there was very little about our treatment that felt VIP. Between the condescending attitude, the missing package inclusions, having to beg for our welcome champagne, and the disappointing seating, the experience fell far below what was promised and what we paid for. Based on this experience, I would not recommend this vessel, particularly to Black guests, because I cannot in good conscience recommend an experience that left me feeling this unwelcome and uncomfortable. Management should seriously review both how VIP packages are fulfilled and how guests are treated during boarding and seating. When customers pay a premium for an upgraded experience, they should receive the services advertised—and, regardless of race, they should be treated with dignity and respect. Update: Thank you for reading and responding to my review. However, I sent an email with all the requested details over a week ago, as you instructed, so that this matter could be investigated. To date, I have not received any response or confirmation that my email was received, nor have I been informed whether an investigation has started or is currently underway. I would appreciate a prompt update regarding the status of this matter.

The cruise was a lot of fun. The food and entertainment were great as well as the view of Boston.

My sister and I had so much fun. We are ages 59 and 61 with grown children. Life is so good and the dinner cruise was amazing. We will do it again soon.

The quality of the food and experience were not in line with the price. The boat wasn't very clean and overall tired.

Had a great time, made great pics, food was wonderful, dancing and do was fun. Dessert bar was great.

Great food, but kind of boring. Would habe been better if it went longer into dark hours and dancing was encouraged more.

The ship and service and DJ were great. My expectations on the food being a Buffett were pretty much correct. The food okay and everything else was very good. Would definitely go again if we were to visit Boston again

This was a bit disappointing. The dining area was quite crowded even though there was a completely empty deck fully set up for dining. Our waitress had too many tables. Most of the food was good but, the beef ( main course) was inedible.. The music was not appropriate for the crowd, it was loud and obnoxious- thank goodness for the outside areas! The ship just went around in circles, certainly did not use up much gas and no sites were seen. And it is way over priced at least if using Viator to book.