Christmas Eve Dinner Cruise

I had an absolutely terrible experience with this company’s Christmas Eve dinner cruise. A friend of mine booked three tickets, including one for me, and we arrived at the gate at 6:30 PM to join the queue. Boarding was scheduled for 6:45 PM. Our tickets were scanned, IDs checked, and we were given bracelets—just like everyone else in the queue. Since there was no announcement or signage to indicate otherwise, we assumed the crowd was for the same event and that there would be multiple boats for the party. Boarding began at 6:45 PM, and we were still stuck in the middle of the queue with others wearing the same bracelets as us. To our shock, the boat left without us. When we asked the staff for assistance, they rudely informed us that there were two separate boats and that the one including dinner had already departed. How were we supposed to know this? There was no way to tell the queues apart, no clear communication, and no announcements made. The organization was an absolute mess, and the staff were rude and completely unhelpful. I ended up losing all my money for a service I never received. I would never book with this company again and risk such an awful experience. I highly recommend avoiding this company at all costs if you value your money and your time. I will be sharing this review widely to warn others.