Would love an opportunity to do a tour but I have been canceled on twice
I was just thinking of signing up for this tour once again. This would have been my third time trying to do the Chinatown food tasting tour. Over the years I have booked it twice and I've been canceled on both times. It is very awkward to explain to your group of friends that your tour has been canceled yet again. I never really complained much, but I think leaving a review might get the message across that canceling on a group is disappointing at best, and extremely inconvenient when you've gone to a lot of efforts to collect everybody's money, arrange for carpooling etc. Never really got an apology from the company.
Operator response
We completely understand your disappointment and apologize. (We actually did apologize in the initial message, so I hope you understand our own disappointment in not being able to run this for you twice.) We require a minimum of 4 guests to run our food tour which is standard across food tours due to the expenses and tour guides' compensation, among other factors.
I hope that our continued customer service beyond the simple cancellation message was appreciated. And if you give us another chance, we'd be happy to discount your next booking with us. Please email us at operations@cityfoodtours.com with your previous booking info and we'll share that with you right away in hopes to redeem ourselves.
Delightful, Informative Chinatown Food Tour with Surge!
Our Chinatown City Food Tour with Surge was one of the highlights of our Philadelphia holiday weekend! The food was absolutely delicious, with a wonderful variety of dishes, and Surge did an outstanding job explaining the origins, history, and regional influences behind each one. He gave us great context for why different foods developed across various parts of China, which made the experience so much richer than simply tasting the food.
Everything was incredibly well organized. Each restaurant was ready for our group, we kept to a comfortable schedule, and the walking pace and distances were easy. Surge was also thoughtful about accommodating dietary restrictions and generously encouraged us to pack up any leftovers to enjoy later.
Most of all, Surge was personable, approachable, professional, kind, and exceptionally knowledgeable. His enthusiasm and warmth made everyone feel welcome.
We would highly recommend this tour to anyone visiting Philadelphia. It's a fantastic way to experience Chinatown through its food, culture, and history.
Operator response
Thank you so much for your thoughtful review! We're thrilled to hear that Surge made your Chinatown experience so memorable. He has a true passion for sharing the neighborhood's rich food, culture, and history, and we're delighted that it came through. We'll be sure to pass along your kind words to him. Thanks again for joining us, and we hope to welcome you back on another tour soon!
City Food Tours Chinatown Tour
Our guide Surge was tremendous! He was friendly, engaging and full of information. The food was awesome. Would absolutely return to the restaurants on our own. Highly recommend this tour!
Operator response
Thank you so much for the great review! We’re thrilled to hear you enjoyed the tour and that Surge made it such a memorable experience. It’s always our goal to introduce places you’ll want to come back to, so that means a lot. Hope to have you join us again soon!
Fantastic
The tour was great! Surge was extremely knowledgeable and paid attention to small details. He made sure that our daughter who has dietary restrictions was comfortable and content with the foods she was offered.
Operator response
We're so glad you enjoyed the tour with Surge and noticed his attention to accommodate! It's our hope that everyone has a fantastic (and delicious) time on our tours and appreciate your kind words. We're always striving for that 5-star experience and would be interested to know what could have been improved to earn that 5th star. Please share any feedback to us if you are able to. Thanks again!
A great addition to your plans in Philly!
We thoroughly enjoyed our tour with Surg. He provided wonderful information, not only about the food and the restaurants, but the area and the history and cultural significance of the dishes.
Operator response
Thank you so much for your great review! It's an honor being able to tour guests through our Chinatown neighborhood to explore its food scene and we're glad that you enjoyed the experience!
