Chichen Itza and Cenote Tour from Merida

This trip is NOT what was advertised. You pay extra for the cenotes, lunch and Cichen Itza. The places are heavily packed with tourists, too. Better off to hire a car and do the day yourself.

It's fabulous! The guide was extremely knowledgeable and helpful. But it is a very long day. But totally worth it.

Chichen itza and Merida are very nice to see! But please take another agency, we were a large group, in an old van with poor AC, snoring random "guide" showing no interest in anything, sometimes wrong information, often delayed, additional stops, longer routes as no navigation, and all very expensive... I think they have no future in this business.

Unpleasant experience. Driver was late, bad AC on a 100+ degree day. Guide was very short in words and not really motivated. Lots of discussion about prices of entry tickets which should be paid by operator but wasn't. The ceneote was fun but super mass tourism. Overall not a pleasant experience, just go with another operator.

Could definitely use some improvement! I found the tour very overpriced for what we got. The van had a malfunctioning AC, which made the journey very unpleasant - at some point I felt sick. There were also some misunderstanding between the organizer and the operator: we stopped ‘for breakfast’ somewhere where there was no breakfast available 😅 then we arrived at the site at 12:30pm with 40 degrees on Easter Sunday. The guide did not purchase the tickets in advance and our Mexican friends could not benefit from the free entrance as the line was endless and the guide was not prepared for it. The tour itself was underwhelming, the guide threw lots of information in a disorganized way at us very quickly, losing the group’s interest and focus very soon. Then they took us to the Cenote and did not give us any information about the site at all. They just gave us tickets and that was it. For what they charge, definitely poor performance and value for money.

We did a tour to Chichen Itza yesterday and while the locations themselves were great, the organizer was not. First, they planned a stop in Izamal where we were supposed to have breakfast. But when we arrived, we were told there was no restaurant that could accommodate 20 people. When we asked why they recommended stopping here then (which in total took us 2 hours more to get to Chichen Itza because of that), the guide just said he didn’t know. We arrived at Chichen Itza in the midday sun. Then they bought way too expensive tickets, even though they knew some of us were Mexican and allowed to enter for free. We told them multiple times and had our passports ready. After reporting that to the company, they still didn’t want to reimburse us for the tickets. And we paid a lot! The guide was okay but not super motivated. The places themselves were great, including the Xcajum Cenote that we visited. But because of our experience, I recommend booking through another company. There is definitely something better and cheaper out there.

This really isn’t a tour but rather just transportation - you are transported from Merida to Chichenitza and then to lunch and then to the Cenote. At each point you have to pay separately and not during any spot was information given, no tips/tricks about what to see or do or avoid in each spot. It was basically being driven to a location, dropped off and “enjoy and I’ll pick you up in an hour”. Definitely not worth it

Viator was flexible on the pickup location which made the trip possible for us. The driver and guide were awesome.

Great guide who was very knowledgeable and was happy to be part of a fun group. I enjoyed everything except the tourist restaurant and its tourist dancers. I would have been more than happy to skip this and eat from a local cafe. After all, I travel to enjoy the local scene, not be protected from the local people.

Victor Morales, our your guide, was very knowledgeable and made the trip a wonderful experience. Thanks for the personalized once in a lifetime experience.