Charlotte Indoor Skydiving Experience with 2 Flights & Personalized Certificate

We wasn't told that we had to pay extra to go higher. I would have done even tho I don't understand why it not included. You really sharing time with others

Brought my daughters here on August 16 for a 3:30 PM session . Instructor Makayla was extremely unprofessional and couldn't handle the kids safely. She flipped my daughter Olesia so abruptly that she got severely scared and asked to stop after less than 10 seconds. Even though the replacement instructor was good, my daughter was too traumatized to try again. Manager Eric flatly refused to refund the $80 for her ruined flight. To make matters worse, I emailed the management directly at the address provided to report this incident, and no one has bothered to reply. Zero care for child safety, accountability, or customer service!

The experience itself was wonderful. We had issues with the media package which they weren't able to resolve.

Experienced flyer. Trying to book times. 3 phone calls, including manager, no call back. Experienced flyers, go to Paraclete in Raeford…bigger tunnel, much better managed.

is The venue is well staffed with friendly and helpful people. Their main goal is the safety of everyone that comes to enjoy the fun floating on air. We very impressed with the facility and my son enjoyed his birthday present. we recommend them highly.

This is a good experiance for all ages. You will be weighed on site so just be prepared for that. Also they try to up-sale you several times through the experiance but it was easy to so no if not interested. The only confusing part is that buying on viator instead of directly changes how you can purchase the photos if you want any.

Braxton was incredible. My 5 year old and 6yo flew with him without fear thanks to him. He was kind and funny. The whole experience was worth the money and then some. He even started teaching them how to move through the air. 10/10!

Dear iFLY Corporate Team, I am writing to express my deep disappointment and frustration regarding the service my family and I received at your Concord, NC location under the management of Dana Campbell, General Manager. On August 1st, I had a confirmed reservation for five people at 3:00 PM to celebrate my son’s birthday—an experience we were all looking forward to. Upon our arrival, we were immediately informed that no reservation existed for our group at that time. It was only after I presented my confirmation number that the front desk associate was able to locate our booking. She then casually stated that our reservation had been moved to 6:00 PM—without any prior notification, call, or courtesy alert, despite your team having changed it over a week ago. We drove over an hour to reach your location, planning our entire day around this milestone event. To be blindsided upon arrival and shown zero empathy or accountability is completely unacceptable for any customer-facing business, especially one that markets itself as an elite entertainment experience. What’s even more disheartening is that your staff disclosed that the 3:00 PM slot was given to a “larger client” who presumably had more spending power. If this is accurate, then not only were we displaced without notice, but we were deprioritized based on perceived value—a move that reflects poor leadership and a serious lack of customer ethics under Ms. Campbell’s management. This experience has left a lasting negative impression, and I expect a formal response with a meaningful resolution. At minimum, I believe a complimentary voucher for a future experience is warranted to make this right—not just as a gesture of goodwill, but as a recognition of the mishandling that occurred and the impact it had on our special occasion. Please escalate this matter accordingly. I look forward to your swift and thoughtful response.

I absolutely loved my experience at IFly. Our instructor Brayden made everyone feel comfortable and safe. When I come back I will be sure to ask for him specifically. His energy was awesome!

Loved the experience. Absolutely disliked the up-sale strategy. It was my first time at iFLY. Mac is an amazing Hype Man. At the end of my purchased turns were complete; he asked me and the other individual if we would like another turn. His up-selling game is so innocent and friendly. Never was I told, it would cost me extra before hand (it wasn’t cheap). We were taken into another room to return equipment, where the up-selling continued and how I found out of the extra charges. I did purchase a package and tipped well. However, because of their “hidden” business model/tactics, I will not spend anymore money at iFLY.