Chacchoben Mayan Ruins & Mahahual Lighthouse Tour

I would not recommend this company. The tour is advertised as a combo with the ruins and the lighthouse however, the tour operator will decide whether they will include the lighthouse, and you will not be compensated for the difference. If there was a way for me to include the email response that the tour operator sent to Viator, I would do so. As the tour operator shared their thoughts on what a combo tour means to them (the combo is optional, as long as you go to the ruins, they can delete the rest of the tour). I'm sure the tour operator will respond to my review and try to dispute their deceptive marketing practices and they will also try to blame me the consumer to cover for themselves. But if you are like most tourists, you have worked hard to be able to take yourself, as well as your family on vacation and the money that you spend has value. As a consumer I am aware of the risks involved when booking excursion reservations with companies such as Chak Ek, so I take responsibility for my loss. But if I can take my experience and share it to help prevent other hard working tourists from being deceived and uncompensated, please proceed with caution with this tour operator. I have nothing to gain from this review. Hopefully it will prevent others from having this experience. The Chacchoben Ruins are amazing just use a different tour operator or better yet, don't book in advance there are lots of taxi drivers that are willing to take you wherever you request, without deception. Buyer Beware!

We loved the itinerary. Perfect for us. Combination of the zoo and the local rum and chocolate tastings was just right. Being on a private tour afforded us the luxury of choosing how long we wanted to spend at each attraction. So when it started to rain we opted out of the beach portion of the tour and instead toured Roatan . Our tour guide was very flexible and accommodating. Samantha had a great knowledge of the sights and spoke English very well so she could describe everything to our understanding. We would definitely recommend her as a tour guide and this tour in particular. Thanks for making our trip to Roatan a memorable one.

Frank, my local tour guide, was great. A +, he lives in one of the neighboring small towns, pop: 800 but he grew up in California so his english was perfect. It's a drive out to the Mayan ruins sites but he made it pleasant. The site itself was beautiful and so well kept. The sites were great and easy to navigate. I wasn't feeling great so we skipped the lighthouse. Getting connected was a challenge. The compony says they will meet "one hour after ship arrival" but passengers dont know when the ship actually arrives. I walked out and looked and luckily another company asked if they could help me. I exited the entire "port area" and the local authorities were helpful in guiding me. Another tour company said "yes, go around the corner for Chek Ken". everyone was helpful. When I got to right area finally, Frank (Francisco) was right there and the first words he said was "you're early!" A little bit of extra work but worth it. Maybe for each of these local tours give a number to call when we are off the boat since we arrived early. Just a thought. Worth everyone I interacted with was so nice and helpful.