Casillero del Diablo Night Experience – Cellars, Wine & Dinner

Terrible experience for the price-quality ratio and the expectations we had due to its great prestige as a vineyard of international excellence. The transfer was a nightmare; the vehicle, which we thought was an internal transport of the vineyard, arrived late for the pickup time, and to cover a great distance, it took us at full speed through streets adjacent to highways and extremely dangerous neighborhoods, because the vehicles for the trip there and back did not have a Tag to enter the highways precisely. The short walk through the vineyard was disappointing; we only toured some gardens and could not enter the museum, then they take you to the cellar, where one expects something exciting... It is just a short tour where they project some quite basic and disappointing videos in the dark. Then came the tasting; we were gifted a glass with the vineyard's logo, but they made us taste three different wines in that same glass, which deeply caught our attention, as the experience of TASTING has nothing to do with this. The guide handed out two sheets of paper towels for the three of us and for two other people who shared with us, to clean, dry, and store the glasses; we asked her for more because obviously it was very little material for the 5 of us, and she said she didn't have any more... I found it absolutely terrible; how can a vineyard not have staff who worry about the number of people they will receive in each group taking a tour, and sufficient and adequate material for tasting (glasses to try each varietal). This ends and they take us to the shop, which I thought was fine for buying souvenirs. Dinner was fine until we asked the restaurant waiters who would guide us for the return trip, as there was no guide anymore. They told us they had no idea, that we had to go out to the ticket office. Upon leaving with very little lighting, we got lost in the gardens, and if it weren't for the guide who was leading the next group and showed us how to get out, we would have been very lost. Upon arriving at the ticket office, it was already closed; we became increasingly nervous because we were very far from our lodging without knowing how to solve our return, luckily a young man leaving his shift at the door connected us with the Ubers they use, but he left and the driver who accepted the ride canceled on us. We continued asking the security guard at the gate to help us, and he only told us that he couldn't do anything and that we should go back inside to the souvenir shop to ask for help. We begged him to contact them himself, but he replied that he had no communication with either the restaurant or the shop. We stayed there for half an hour until I received a message that another vehicle would come to pick us up. I asked the driver to take us via the highway, and he said he couldn't because he didn't have a Tag, so again we went through frontage roads and side streets. A horrible experience, stressed on the way there, worse on the way back due to the time and how long it took us to reach our destination, disappointed with a tour that promised to be a great experience, especially for me as a Chilean returning to my country for a visit, since I had only spoken wonders to my relatives who are foreigners, and this was a true fiasco. I certainly do not recommend it and I wanted to point this out because I understood why Chileans do not go (the majority are Brazilian); even the waiter was surprised to hear me speak, as he told me clearly that a large percentage of visitors are foreigners. I am lucky enough to be able to travel and I have had great experiences at vineyards in other places.

I was in doubt about this tour because there were many mentions that it was a somewhat touristy program. However, it was a pleasant surprise, as the place is very beautiful and well-kept. In particular, the tour guide, named Melissa, was another highlight: super attentive and, speaking Portuguese, she told the whole history of the winery, making the tour even more pleasant. I was impressed with the level of organization of the winery. There was a tasting of 4 wines and we received the glasses as a gift, which was a nice initiative. The Casillero presentation was another attraction that surprised with its quality, and in the end, there was still the winery's shop with a huge variety of wines and many articles and souvenirs. At this point, do not expect inviting prices. Overall, it was a very pleasant morning and I definitely recommend it for anyone looking for a first experience in the world of wine.

+1

I do not recommend it if you know wines and other wineries well. We did the tour at night with dinner at the winery. They rule the amount of wines and cannot repeat. It's more theatrical than a wine experience. Dinner only had 1 meat option, appetizer, and dessert. On the day there was meat tartare, pork, and dulce de leche crepe with ice cream. It was a 6/10. Honestly, I have visited several wineries in Brazil and outside of Brazil and it was my worst experience. We asked for more wine a couple of times and they refused. They said it had to be bought. If you don't like the options, you go without eating.... The explanations are more about the history of the winery and less about the wines. I recommend Undurraga, Alyam, and Casa del Bosque. Much better ...

Different experience, we know the vineyard and its history. We tasted some glasses of wine, there was a dinner of 3 stages. The dishes were delicious. We visited the store too! Quite a choice of wine.

Amazing- I loved every second of it . Our guide was very very knowledgeable and entertaining - one the vineyard I will always remember - the guide for our night tour for 7pm tour was really really the best I knew nothing going on but will be going back with friends - coordinated the uber with the website it made everything that much more simple- I got off the plane and this was a great way to kick off Santiago’s wine

I await all of you to discover the secrets of the devil's locker.

+4

Well organized you feel well the atmosphere of the experience. All very fun and combined with tasting + dinner

Funny, we love to know about the story of Casillero del Diablo! Wonderful wines, delicious dinner. We really love

+2

Excursion through the Vinicula, with guide Evelin, speaking Portuguese, explained to us in detail, how it was the beginning of the Vinicula, the kind of trees that make up the park, and everything about the wine.

Excellent experience like when you’re free to taste different grapes from they make the wine., admission fee is Ok considering you are having wine tasting and dinner. Normally it takes more than 3 hours if you extend the dinner time. Take into account if you’re making an Uber reserve.

+3