Booked this tour expecting a Lake Sandoval experience, but the actual tour took place on the Tambopata River, which is a different location and experience. To their credit, Viator ultimately provided a full refund after I raised the issue, which I really appreciated. However, the listing title should be updated so future travelers know exactly what they’re booking. If you’re specifically looking for Lake Sandoval, I would confirm the exact itinerary with the operator in advance.
Thank you for sharing your feedback, and we apologize for the confusion regarding the tour itinerary. We would like to clarify that the tour takes place in the Tambopata area, as detailed in the itinerary description. However, we understand that the title may have created a different expectation regarding a specific experience on Lake Sandoval. We greatly appreciate this feedback and will take it into account as we review how we present information to avoid future confusion. We’re glad to hear that a satisfactory solution was reached through Viator, and we sincerely appreciate your comments, as they help us continue to improve the experience and clarity of our information for future travelers.
