Brooklyn Bridge and Dumbo Self-Guided Tour

After reading the history of the building of the Brooklyn Bridge by David McCullough we thought it would be fun to walk across the bridge with the assistance of an audio tour while visiting NY. We can't really opine on the quality of the tour because we were never able to take it. But we can share the poor service we received... We purchased the tour 5 days before arriving in New York to walk the bridge. At the time of purchase we had to follow up to in order to have them forward our access code, which one would assume would have been automated......When we arrived at the starting point of the audio tour we went to access it through the company website and we were met with a message that stated the window to access the tour had expired. We immediately emailed the tour company which informed us that access codes expires after 7 days. While we never saw that detail in the fine print, it didn't matter because we were only 5 days from purchase..... Sadly we crossed the bridge without being able to listen to the audio. The next day when we attempted to get a refund we were instead sent a new access code. That was of no value since we had already left NY. Our second effort at getting a refund was met with the response that a refund was impossible because their system showed that the tour had indeed been accessed. (Not by us certainly) Not sure where the problem lies... Regardless, whether it's half assed technology or incompetent staff or both, the bottom line is that we never received the product we purchased or a refund, but only the company's insult suggesting we were lying and were trying to access the tour twice! All so they could keep our $16. Lots of choices available our there so our suggestion is to GO ELSEWHERE!