Brisbane Airport: Shared Transfer to Gold Coast

Alright very long trip Should of flown direct to Gold Coast

We have given up on this company. We use these guys for transfers every second week. We've had times where they have cancelled our transfer without any notice, the only way we found out was by checking the pick up time. They use overseas call centers that cant do or change anything, you can't speak to anyone in Australia, all they say is send an email. We called to book in a transfer today, 5 min later we called back to cancel due to the time not working and was told its within our 48 hour period so there's no refunds, 5 mins. We've had to make alternative transfers last minute on multiple occasions because these guys clearly have booking issues, we still choose to use them and the minute we need a little grace they aren't interested. Very disappointed and won't be spending any more money with your company. If you're reading this, double check your pick up times and make sure your trip doesn't just get cancelled for no reason and have u scattering for an alternative last minute or better still just find an alternative.

I had the very bad experience of having arrived at the pick up point at Brisbane Domestic airport minutes before the designated departure time with no shuttle to be seen. After attempting to identify anything on the windows of their closed kiosk, I opened my email from the booking and called the 1300 number. My call log shows that I did this at 9.01pm when the designated pickup time was 9:00pm. They told me that the shuttle had left at 9pm on shedule and that was clearly late - even though I called them 1 minute after the pickup time after having been there for 3-4 minutes looking for the shuttle. I got offered the next shuttle which would have been an hour and a half later - meaning I would have to hang around the terminal for 1 & a 1/2 hours at 9 to 10:30pm. This was unacceptable and was told that that was the only option. I had to pay for an uber to the Gold Coast. I will now never use this service again

Where is the zero star option?!? This is my first negative review ever, but the way this situation was handled was so shocking that I feel it’s important to share. My two sons (ages 19 and 21) booked an airport transfer with this company while planning a trip from the United States to Australia. They had saved throughout the year to pay for this trip themselves, so the cost of the transfer was meaningful to them. When their international flight was canceled and rerouted unexpectedly, something completely outside their control, we did our best to cancel the booking as quickly as possible. I first emailed the company within about 20 hours prior to the scheduled service, explaining the situation, but received NO response. Because of the lack of reply after several hours, I ended up calling their office from the U.S., which resulted in a $72 international phone charge, because I was placed on hold for prolonged periods, only then to talk to the most defensive reps of all time. I explained (very calmly) that the boys had saved for this trip and that we had tried to cancel as soon as the flight issue occurred. I was hoping they might show some understanding or flexibility. Instead, I was told that my attempt to explain the situation was considered “harassment.” I have honestly never been spoken to that way by a customer service representative in my life. Their response was rude, WEIRD, dismissive, and unnecessarily aggressive. I fully understand that companies have policies. What I cannot understand is the lack of basic professionalism when speaking to a customer who was simply trying to resolve a situation caused by an airline disruption. The representative’s decision to accuse me of “harassment” simply for asking about a refund showed an astonishing level of oversensitivity and was entirely inappropriate in what was a calm and reasonable conversation. It was almost comical how absurdly defensive these people are! AVOID this company at all costs.

This was a catastrophic failure by Gold Coast Airport bus service. My elderly parents, one with dementia, arrived early for their 11:00pm ride. Apparently, they called them before the bus was due to depart, but since their phones were off, the bus just left. Despite my frantic phone calls, the driver never returned. The driver even claimed to have left at 11:05pm, which is impossible, as my phone records show I called them at 11:04pm and Mum said they were there 20 minutes prior. This is a shocking disregard for safety and duty of care. I do not recommend this service to anyone.

Booked my sister-in-law travelling solo for pickup from Brisbane airport to Gold Coast on her first big International flight from UK. Plane was late and arrived at 23:30 and was the last pickup for the night at midnight. I was able to call office at 22:00 and 23:45 to inform them of her progress off plane and through immigration. The driver was kept informed of her movements and waited an extra time to ensure she wasn't left stranded at airport for the night. Thank you so much for your professionalism and for caring.

Always a smooth comfortable transfer. I’ve been using Con-x-ion for 10 ten years. Recently from Gold Coast up to Brisbane Cruise Terminal and last night from BNE International back to the Gold Coast. Yet another smooth relaxing transfer door to door. Wolf last night drove smoothly back to my door on Chevron Island. Thanks again Con-x-ion.

Driver Wolf was amazing!!! Made sure I was safely in my accommodation before he left. Great service!!!! Highly recommended. Will definitely use this service again.

Got the shuttle from Brisbane airport to surfers paradise. My driver woof was very polite and happy to help with any information about the Gold Coast I needed. I felt safe due to his driving skill and welcomed with his chat and local knowledge

Terrible company!!! 4th time in as many months they have cancelled my booking and put me on a later shuttle bus. They advertise a timetable, you make a booking and pay based on that timetable and then they cancel and move you to a later bus with less than 24 hours notice. This has caused me to miss appointments and lose money. They won't give a refund and only offer a credit for future use. If you complain they just point to their terms and conditions which allow them to advertise a service, take your money then change the schedule at will. So unreliable!!! Do yourself a favour and use the trains or a different airport shuttle provider.