Please be warned, especially if you're visiting from outside Barcelona – do not purchase from this tour guide. It feels like a complete scam. I booked a ticket and was told to meet the guide at the Barcelona Cathedral. I arrived 10 minutes early, eager and hopeful to start the tour… but the guide never showed up. I searched the area thoroughly and even asked staff working at the Cathedral – no one recognized the name or description I was given. As a traveler unfamiliar with the city, the experience left me frustrated, disappointed, and honestly, a bit helpless. I don’t know who is leaving glowing reviews, but my experience was nothing close. Please, for your peace of mind and your precious travel time, avoid booking with tour guides whose identities cannot be clearly verified. Don’t let this happen to you.
Dear Johnson Ekedum, We’re sorry for your experience. Our guide was present at the confirmed meeting point and waited past the scheduled time. We tried contacting you at +1 415-802-5349 multiple times and even offered accommodate you later that same day, but you refused and wanted the guide to go back immediately but the tour had already started. We understand travel plans can be hectic and offered you a full refund, which was already given and in your bank account already. Please let us know if there is anything else we can do for you. Thank you for your attention to this matter.
