Auckland Salt Cave Halotherapy

Thanks Hollie Pierson for the feedback and sharing your personal experience for Colon Hydrotherapy service which you visit three weeks in row to help with your issues appreciated. Our pleasure to have you as our guest plus help to resolve your issues. Happy to hear comment that “Honestly, if I could give the Salt Cave 10 stars, I would! ❤⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ An excellent experience — 10 stars if I could!...” Thanks for putting words for us and also referring about us to others - appreciated. If few words I will write towards your feedback: when client(s) approach to me I hear them, analyse them and suggest best what can be done reason because I imagining if I ever was in need of some help someone would have done same so I do same. That is main reason client will contact me for just talk, then start with initial session, then follow as needed plus refer others for their needs. Looking forward to seeing you soon for book sessions with us and look forward seeing your loved one for any services we offer at Salt Cave Halotherapy & Wellness.

Thanks Jennifer for feedback and sharing your person experience for Hyperbaric Chamber you booked with us appreciated. Our pleasure to have you as our guest. Happy to hear comment that "Excellent service and results! 🥰I was SO grateful that Dr. Prashant responded to me very quickly, set an appointment to slot me into the hyperbaric chamber, and saved me from a doubtless painful flight ear-wise post having scuba dived 24 hours prior and needing to fly that evening. It did the trick, thank goodness, and thank you Dr. Prashant!" Thanks for putting words for us and also referring about us to others - appreciated. Looking forward to seeing you soon for if book sessions with us and look forward seeing your loved one for any services we offer at Salt Cave Halotherapy & Wellness Centre.

Thanks Cheryl for feedback and sharing your person experience for Salt Cave Halotherapy service you booked with us appreciated. Our pleasure to have you all as our guest. Happy to hear comment that "Wear comfortable clothing. Bring 2 bath towels. One to lie on and one to cover you in case you get cold. It is chilly in the cave." Yep to make comfortable start we do encourage our guest or advice how to come or what to bring so all goes well as planned. Thanks for putting words for us and also referring about us to others - appreciated. Looking forward to seeing you and your loved one for any services we offer at Salt Cave Halotherapy & Wellness Centre.

Thanks Beka Mskhiladze for feedback and sharing your person experience for the recent visit with us at Salt Cave Halotherapy & Wellness Centre for your booked service of Salt Cave Halotherapy appreciated. I am not here to disrespect or argue for your comments, but I think as provider I must reply to each comment of yours & let other to judge and make their decision about us. “Rude customer service, we get there and we’re waiting for 20 minutes, then we were told it was canceled and money would be refunded. And when I texted Viator bout it, they refuse to refund.” Beka if you recall and as per booking confirmation you made booking with us on 13 June 2025 11:59 AM GMT+12, I as supplier I logged into supplier portal and send message to traveller to provide additional info on 13 June 2025 3:10 PM NZT. Anyone who wish to book or visit must have read these lines as it clearly written on our deal which indicate booking policy plus requirements for visiting us “Please provide details for each person visiting us for your booking and health & safety formalities by submitting via Google Form (link shred on top or bottom for your use) or can email us at infosaltcavenz@gmail.com : Full name, DOB, gender, mobile number, email address, address, medical / surgery / allergy history details, list of medications if taking any. Once this info is received booking will be created and you will be notified. Having your information provider can communicate with you for booking formalities, confirmation, for urgent issues. You contribution will avoid any unseen difficulties. Bookings essential, subject to availability. Must be used in 1 visit. Please arrive 10 - 15 minutes before your scheduled appointment. Discounted spaces are valid for a new customer only.” As till this week no response, on 22 October 2025 I had called you on number found on booking submission as it went to voice message I left voice message for you to check my message plus provide additional info so booking can be done. Again on morning of 26 October 2025 at 8:37 AM NZT I again called as it went to voice message I again left voice message to provide info for booking. On day of visit 26 October 2025 I waited for you both to arrive though might come early or just before time so can collect info for booking formalities plus cater with service booked. As you both did not arrive till 10:10am I had to start other clients who were booked plus I had very busy day back to back booking. About 10:30 AM you both arrived and I was already performing service to other clients, hearing your voice I asking permission with attending client I went to reception and spoke to you both and said I am sorry I can't help any more or cater your booking as I am busy with other clients plus you both were late and if you want to dispute or have any more to discuss about booking or cancellation or refund I can't help need to contact Viator. After you both left and you communicated with Viator, I received email from Viator: “The customer stated that she was there but you did not take them and she would like to be refunded full price + amount I had to pay for taxi back and forth”. Beka please recall as supplier I have done my best from time you had booked and wanted to help till last minute, but if you have failed to provide info in advance or did not turn up before time or on time which I would help, but as you never responded to my massage or call, you came late I couldn't help as I was already busy with other booked clients. This is real entire scenario of your case, as after I received message from Viator for your complain I had written email to Viator with same information I wrote above as clarification and also attached photos as evidence of message I had done though supplier portal plus phone call record for better understanding plus for dispute which you have submitted for us. Please be advice if a similar scenario happens when client books with us directly no refund would be issued and client has breached "Privacy & Terms of Service https://saltcavenz.co.nz/privacy-&-terms-of-service". I assume it might be similar for any business and also with Viator would have done if they faced similar scenario like this. Our moto is client's wellness & satisfaction and we try to maintain this as much as we can. Feel free to read our reviews of satisfaction and achievement of other clients for Salt Cave Halotherapy or any service we provide at Salt Cave Halotherapy & Wellness Centre. No offence, just wanted to share my thoughts plus real scenario for your comments for your dispute, God’s blessing. Looking forward to seeing you and your loved one again for any services we offer at Salt Cave Halotherapy & Wellness Centre.

Thanks Escape34414753473 for feedback and sharing your person experience for Vibrosaun and Salt Cave Halotherapy you booked with us appreciated. Our pleasure to have you both as our guest. Happy to hear comment that "Amazing experience We went first vibrosauna and then salt cave. Vibrosauna was just amazing, I feel so relaxed after it and loved different vibrations you can adjust. Also, the heat is fully adjustable and it was so pleasant. Salt cave have very nice ambiance, love the room how its done. We spent there 45 minutes and its really good for the lungs. Will be bringing kids also. Prashant is very knowledgeable. Full recommendation." Thanks for putting words for us and also referring about us to others - appreciated. Looking forward to seeing you soon for book sessions with us and look forward seeing your loved one for any services we offer at Salt Cave Halotherapy & Wellness Centre.

Thanks Morgan B for feedback and sharing your person experience for service you booked with us appreciated. Our pleasure to have you as our guest. Happy to hear comment that "Excellent from start to finish felt very comfortable Excellent Service, was informed on what to expect from the service and detailed recommendations on how to maintain myself in between services. Highly recommend." Thanks for putting words for us and also referring about us to others - appreciated. Looking forward to seeing you soon for book sessions with us and look forward seeing your loved one for any services we offer at Salt Cave Halotherapy & Wellness Centre.

Thanks Passenger44946844897 for feedback and sharing your person experience for multiple therapies you booked with us appreciated. Our pleasure to have you as our guest. Happy to hear comment that "Personalized service. Multiple therapies! Great personalized service. Offers many different therapies including Ozone, colonics, hydrotherapy, teeth whitening, hyperbaric pressure chamber. Also stocks salt pipes, salt lamps, vibrasauna machines. Explains things and answers any questions. Thanks so much. My therapies have made a huge difference to my life!" Thanks for putting words for us and also referring about us to others - appreciated. Looking forward to seeing you again for your next book sessions with us and look forward seeing your loved one for any services we offer at Salt Cave Halotherapy & Wellness Centre.

Thanks Georgia for feedback and sharing your person experience for Colon Hydrotherapy service you booked with us appreciated. Our pleasure to have you as our guest. Happy to hear comment that "Great experience Great service and facilities - I had the colonic hydrotherapy which has left me feeling great. Will definitely be back and would recommend Prashant's services." Thanks for putting words for us and also referring about us to others - appreciated. Looking forward to seeing you soon for book sessions with us and look forward seeing your loved one for any services we offer at Salt Cave Halotherapy & Wellness Centre.

Thanks Quest19195706945 for feedback and sharing your person experience for Salt Cave Halotherapy service you booked with us appreciated. Our pleasure to have you both as our guest. Happy to hear comment that "Made my Sunday even better • Couples It was such a soothing experience. In the presence of the Himalayan rocks and the serene feeling, it was extremely relaxing. I had such a peaceful power nap." Thanks for putting words for us and also referring about us to others - appreciated. Looking forward to seeing you again when you next book with us and look forward seeing your loved one for any services we offer at Salt Cave Halotherapy & Wellness Centre.

Thanks JT for feedback and sharing your person experience for Colon Hydrotherapy you booked with us appreciated. Our pleasure to have you as our guest. Happy to hear comment that "Feeling much lighter. Great place to visit for over all well being. Had closed colon hydrotherapy session. Gentle session with lots of knowledge around what's happening and after care. Highly reccomend." Thanks for putting words for us and also referring about us to others - appreciated. Looking forward to seeing you again when you next book with us and look forward seeing your loved one for any services we offer at Salt Cave Halotherapy & Wellness Centre.