ATV Tour Zipline and Explore 2 Hidden Cenotes

Never showed up to pick us up. Didn't let us know they were not coming

We drove ourselves to cenote location, we were staying at Marriott in Cancun. Paid $40 on top of price of ticket, conservation charge. The cenotes were beautiful, tour guides were attentive. The zip lines and ATV ride were fun. Well worth the money. Ticket included meal and tequila tasting. Way cheaper on Viator than what our hotel was wanting to charge.

I was disappointed with this experience, mainly because it did not match what was advertised. The booking clearly stated that hotel pickup was included. However, after confirming our reservation, we received a message telling us to meet at the entrance gate, which was about 1 km from our hotel lobby. What made this even more frustrating was seeing other guests being picked up and dropped off directly at their hotel lobbies. Before the tour, the operator informed me by text that the required tax was 800 pesos (approximately USD 45) per person. I agreed, expecting to pay a total of USD 225 for our family of five. Instead, we were charged USD 245 at the venue, with no clear explanation for the difference. The tour itself felt rushed, leaving very little time to properly enjoy the activities. The only highlight of the day was the cenote, which was beautiful and made the trip somewhat worthwhile. Another disappointing aspect was the constant pressure to tip. It felt like staff were expecting additional gratuities throughout the experience, and some even appeared offended when the tips did not meet their expectations. Tipping should always be voluntary and based on the quality of service, not something guests feel pressured into. To make matters worse, on the return trip the driver made multiple stops at currency exchange locations for what appeared to be personal reasons. These unnecessary stops delayed our return and added to the overall frustration after an already disappointing day. The most concerning part of the experience was the driver's behavior while driving. He placed his mobile phone on the steering wheel and started watching videos while operating the vehicle with passengers on board. This was extremely unprofessional and created a serious safety risk. I have photos and messages documenting the issues described in this review. Overall, this tour did not deliver the experience that was promised. Better communication, transparent pricing, respect for guests' time, and a stronger commitment to passenger safety would have made a significant difference.

The truth is that they charge you more tax than what is stated and they think they have the right to forbid your cell phone on purpose just so you cannot take photos and they can take them for you and charge you for them. Pure business. I do not recommend it

I wen by may own last weekend and it was a such a wonderful experience, the tour guide was kind, the activities were awesome and delicious food, I totally recommend this tour

This was an absolutely fantastic experience from start to finish. The agency reached out a day in advance to provide all the necessary details and answer my questions; they were attentive every step of the way. The transportation to the park was seamless, and the driver was very professional. Once at the park, the fun never stopped: the ATV tour was a blast and the ziplines were incredible—pure adrenaline, especially one that is impressively long. A highlight of the trip was visiting two different cenotes, which was the perfect way to relax and swim in crystal-clear waters. We even had an informative session inside one of them where they explained the history of these natural wonders. Safety briefings were provided before every activity, and my guide was incredibly friendly and always looked after us. This is hands down one of the best tours I’ve ever taken. I highly recommend it!

It had a bit of everything – ziplines, ATVs, and cenotes. The ATV ride was pretty long, which I actually liked because it felt like a little jungle adventure. We swam in two cenotes: the underground one looked magical with the lights showing all the stalactites, and the open cenote was a blast. There are platforms from just a meter up to 14 meters – I didn’t dare the highest one, but my partner jumped from 12m and it was awesome to watch! The zipline over the cenote where you drop right in the middle was probably my favorite part. Lunch was included and tasty, and the whole thing felt very easy. They picked us up at our hotel right on time, the van was comfortable and had A/C, and everything was good. Communication before the tour was super quick and clear too. No surprises, just a really fun day out. We’d totally recommend it.

This tour ended up being one of the best things we did on our trip. We started with three ziplines, then rode ATVs for quite a while through the jungle until we got to the cenotes. Swimming in two different ones was awesome. The underground cenote had lights inside that made the stalactites look unreal, and the open cenote was just pure fun. It has platforms from 1 to 14 meters; I jumped from 12 and the feeling was insane. There’s also a zipline across the cenote where you drop right into the water, which was such a blast. Lunch was included and really good. Pickup at our hotel was right on time, the van was comfortable with A/C, and the whole thing was very smooth. The people who sold us the tour were super easy to deal with with quick replies, clear instructions, and no hidden costs. Honestly, it felt like a great deal for what we got. I’d recommend it to anyone and would definitely go again

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