Aswan to Abu Simbel Temple (Day Tour)

Thank you so much for your kind words and for sharing your experience 🙏 We truly appreciate your understanding. Just to clarify, as this was a shared tour with a fixed schedule and other guests already booked, the driver wasn’t able to wait beyond the agreed time in order to avoid affecting the rest of the group’s experience. However, we completely understood your situation with the train delay, which was beyond your control. That’s why we offered you a private car as a special arrangement, to make sure you wouldn’t miss the experience. This was not about taking advantage of the situation, but about finding the best possible solution for you. We’re really glad everything worked out well in the end and that you enjoyed your trip. Your recommendation means a lot to us, and we hope to see you again soon in Egypt 🇪🇬✨ :

Thank you for taking the time to share your feedback 🙏 We’re really glad to hear that you enjoyed the overall trip to Abu Simbel, that the booking process was easy, the vehicle comfortable, and that Ammar was helpful and flexible throughout the arrangement. At the same time, we sincerely appreciate you pointing out the concerns you experienced during the journey. Safety and guest comfort are our top priorities, and what you described regarding driving behavior and stopping time at the café is not the standard we aim to provide. We take this feedback very seriously and will immediately review it with the driver to ensure that all safety rules and agreed schedules are strictly respected in future trips. Thank you again for bringing this to our attention — it helps us improve and maintain a higher standard for all our guests. We hope to have the opportunity to offer you a safer and even better experience in the future 🇪🇬✨

Estimado cliente, Antes que nada, queremos pedir disculpas por lo ocurrido durante su excursión. Lamentablemente, todo lo que pasó estuvo completamente fuera de nuestro control y es algo muy inusual. El primer coche sufrió una avería antes de llegar a recogerles, por lo que organizamos rápidamente otro vehículo para no cancelar su viaje. Durante el regreso a Asuán, el segundo coche también tuvo una a vería inesperada en medio del trayecto. En cuanto al minibús que mencionan, no fue exactamente como un “favor”, sino una solución inmediata para que pudieran continuar el viaje sin quedarse en la carretera. Además, después de que subieran, el minibús tuvo un problema con el aire acondicionado, algo que también fue una coincidencia desafortunada y ajena a nuestra responsabilidad. Queremos destacar que todos los vehículos son relativamente nuevos y no presentan problemas habituales. De hecho, esta excursión nos ha supuesto la reparación de tres vehículos distintos, algo totalmente excepcional. Lamentamos sinceramente las molestias ocasionadas y agradecemos su comprensión ante una situación tan fuera de lo común. Un cordial saludo.

Muchas gracias por tu comentario 🙏 Nos alegra mucho saber que tu viaje fue cómodo y agradable. Ese es siempre nuestro objetivo: que disfrutes la experiencia sin preocupaciones y con total confort. Esperamos volver a verte pronto en Egipto 🇪🇬✨ :

Thank you for sharing your detailed feedback 🙏 We’re really glad to hear that you enjoyed the overall experience and that the visit to Abu Simbel was as spectacular as expected. It truly is one of the most impressive sites in Egypt, and we’re happy you got to experience it comfortably with a clean, air-conditioned car and punctual pickup. We also appreciate your honest comments regarding the driving behavior and additional stops. Safety is something we take very seriously, and this is not the standard we aim to provide. We will definitely review this with the driver to ensure driving limits and guest comfort are fully respected in all future trips. Regarding the timing at Abu Simbel, we understand your point about wanting more time on site — it’s a balance between distance, heat, and schedule, but your feedback is very valuable and will help us improve the experience for future guests. Thank you again for your trust and for choosing us. We’re happy you made it back safely and still had a memorable visit 🇪🇬✨

Merci beaucoup pour votre retour 🙏 Nous sommes ravis de savoir que vous avez apprécié la ponctualité et le professionnalisme du chauffeur. C’est exactement le niveau de service que nous cherchons à offrir à tous nos clients. Au plaisir de vous revoir bientôt en Égypte 🇪🇬✨

Thank you so much for your kind words 🙏 We’re really happy that you enjoyed the trip and that the driver made a positive impression on your experience. We hope to welcome you again soon in Egypt 🇪🇬

Dear Thank you for your feedback. However, we must clarify several important points to present the full and accurate picture. Your reservation was for a standard round-trip car transfer to Abu Simbel, not a VIP service, not a guided tour, and not a luxury vehicle category. We always provide the exact service level that is booked. Regarding communication: Our contact numbers are active and available, and we respond to messages within a maximum of one hour. Your booking was confirmed, and we remained in contact with you on the day of the trip. Due to operational pressure that morning, the car arrival was delayed, but a vehicle was still arranged and the trip was completed as scheduled. Concerning the short desert stop: The driver briefly offered an optional 5-minute stop to enjoy the Aswan desert scenery before entering the main highway, which many guests appreciate for photos. You initially agreed, then asked him to return to the main road, and he immediately followed your request. We strongly reject the claim that the driver was attempting to avoid any police checkpoint. This assumption is incorrect and unfounded. Regarding the driving speed: During the trip, you clearly mentioned that you had a flight to catch and requested to move faster to avoid missing it. The driver tried to balance your time request with safe driving. When you later asked him to slow down, we contacted him directly and he adjusted his driving accordingly. It is also important to note that the Abu Simbel road is a long desert highway, and some sections are naturally dark at night, which is normal for this region. We respect all our guests equally, regardless of the hotel they stay in. The service level is based on the category booked, not the hotel standard. We regret that the experience did not meet your expectations, but describing the service as “dangerous” does not reflect the full context of the trip, especially considering the repeated requests to arrive faster due to your flight schedule. Best regards, Go To Egypt Team