Arriving in style!
Fantastic ride for a night out, hosted by Amauris! We are staying at Secrets Baby Beach and that destination is very remote so we wanted to get off property for a nice evening out to dinner and to the piano bar. Amauris was on time and dressed to impress. We had a tinted black on black Lincoln Nautilus which was absolutely stunning. 10/10 recommendation!
Operator response
Dear Guest,
Thank you so much for the 10/10 recommendation! We are thrilled to hear that your evening out from Secrets Baby Beach was a "stunning" success.
Amauris is a true professional who takes great pride in his presentation and punctuality, so I will be sure to pass along your kind words to him. We know the trek from the southern end of the island can feel a bit remote, but we believe the journey should be just as enjoyable as the destination.
Whether it’s dinner or the piano bar, we’re happy we could provide the luxury experience you deserved. We look forward to being your ride of choice the next time you visit our beautiful island!
Warm regards,
The First Class Experience Aruba
Rough start but they made it right
We booked airport transportation through VIP Airport Limo Services via the resort concierge. The concierge was pleasant to work with, and the booking and payment process was easy.
On the day of departure, we arrived at the resort entrance at our scheduled pickup time, but the driver did not show. The concierge was not on duty yet, so we went to guest services for help. It was discovered that the pickup time had been entered incorrectly—one hour later than intended.
We waited for the corrected time, but the driver still did not arrive. About 15 minutes after that scheduled time passed, guest services contacted the limo company, and a driver was dispatched, which took an additional 20–30 minutes.
Because we were flying internationally, this caused a lot of stress about making it through the airport on time. Due to the delays, I requested a VIP meet-and-greet airport escort service to help expedite the process. This service normally costs $150, which VIP Airport Limo Services waived.
The airport escort was excellent—professional, courteous, and extremely efficient. She helped us move quickly through check-in and bypass long security lines. Without this service, I do not believe we would have made our flight.
While the initial pickup had multiple issues, I do appreciate that VIP Airport Limo Services ultimately took responsibility and made it right by providing the airport escort, which saved our trip.
Operator response
Dear Mr. Mark,
Sincere apologies for the scheduling error and stress caused. We've implemented new measures to ensure seamless coordination immediately. Thanks for your feedback - it helps us grow. We're thrilled our VIP Meet & Greet team made a difference for you! Happy to hear it helped alot in saving your trip, and we truly hope to welcome you back soon for a flawless 'First Class' experience from start up to the end" Grateful for your business and trust. Warm regards.
The Management Team
First Class Experience Aruba
