I signed up for a private guided tour of Al Ain in English. What I received was a driver with very limited English who asked me where I wanted to go once we arrived. He had no idea what to do there. But worst of all, he LITERALLY fell asleep several times while driving. He would drift from side to side in the lane or into the next lane then pop his head up. (Both going and coming) Cars were honking at him. We were afraid, but tried not to show it, because we didn't want to be stranded somewhere either. Scariest and worst excursion we ever had.
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience during the Al Ain private tour, and we fully understand how concerning this must have been for you. As the local supplier of this tour through Viator, we take these matters very seriously. Safety and guest satisfaction are top priorities for us, and we sincerely apologize that the service you received did not meet expectations. We have already initiated a full internal review regarding the driver and will be taking appropriate actions to ensure this does not happen again. We are also reviewing our guide and driver assignments to improve language support and overall guest experience moving forward. We appreciate you bringing this to our attention, and we hope to have the opportunity to make things right in the future. Kind regards, Tripventura UAE
