Adventure Moreton Island Wrecks Adventure Package

Sorry to say my experience in Morton island is really disappointing. It is far from what was described. The shipwreck wasn’t as nice as it looked in the picture. Actives on the island are not only loin number but also in time. We need to take a taxi to the pier ourselves, as there is no transportation from the city to the pier. The cost includes round way ferry tickets and 2 activities on the island, overall it’s not worth it.

My son and I had a wonderful time the staff were perfect. The weather was perfect. The fish that we saw were exciting and the wrecks were overwhelming.

A staff member, Bron (if that’s even his real name), verbally abused me, calling me a “f***ing @sshle” after I repeatedly explained I didn’t have a phone to watch a safety video. Other staff refused to help, claimed Bron was the team leader. I should have read the reviews, they have a reputation as it seems. When I finally reached management, they dismissed it as my word against Bron’s and implied people are treated how they treat others—essentially blaming me. They later apologised and offered a ferry time change, but the damage was done. Check-in took 1.5 hours, the snorkel tour was delayed, and staff were rude and visibly stressed. My family visiting from overseas was very disappointed, as this was meant to be a special experience. In 10 years in Australia, I have never encountered such terrible customer service.

I would suggest to avoid any delays: We have to be at the Wharf an hour before hand thus, provide all the documents at check in at Holt Street Wharf. This would allow more than enough time to read, select the activities for the day, sign and pay the deposit. Or better yet create a digital platform for every individual to access on their phone during the ferry ride. Once arriving at the Tangalooma Island Resort one can explore without any delays. Unnecessarily time wasted, waited for about 1 hour to get the group together. Also, the $50 deposit per person took 6 business days before it was cleared. Having this organised prior to arriving to Tangalooma would be a much soother experience seeing it's such an active adventure package!

The whole day was great. Kyle was fantastic. Beautiful Island with great facilities. Enjoyed the Segway experience (1st timers). Upgraded to an afternoon cruise.

I was really looking forward to going to Moreton island with my mum from brisbane. To anyone looking at doing this tour I would definitely recommend driving to the wharf, I wish we were provided information that you could get day parking there, and that there was plenty of street parking - we weren’t sure so we got an Uber. Once arriving to Moreton island we were taken to the Tangatours building which was run okay, just a lot for that one women to manage everyone choosing what tours they were going to do that day. We chose to do a snorkelling tour, 3 hour hire of kayak/snorkel equipment, and 1 hour stand up paddle board hire. It’s very hard to fit all the activities between 9:30am-3:30pm. Unfortunately the day we picked we couldn’t use our stand up paddle board experience because for the guided snorkel tour we could not be picked up from the tangatours location, and had to walk 25 mins each way to the tangalooma wrecks (no fault of the staff). This meant that the from 1:15pm-3:30pm we were doing the guided snorkel tour, which if we had of known I probably would’ve just snorkelled by myself because I’m a confident swimmer. Also it was quite windy the day we went so there was some swell, meaning when we hired the kayak we had to walk it up the beach (25 min w/o kayak so a bit longer with the kayak) to the tangalooma wrecks. I don’t know that I would do that again, as there is a micat ferry and another company that does dock right adjacent to the wrecks, not a 25 min walk that my mum struggled with. It also seemed like there were not enough staff to help with rentals when there were snorkel tours going on, but I’m saying that the guide we had, Jaz was absolutely wonderful and so kind. We are grateful to have had her. But we really recommend if you are going to snorkel, and if there is swell please assess your ability to swim because we had people in our group that obviously lied about being able to swim and poor jaz had to pull them along and they didn’t help her at all. Because of the walk and the waivers needed for the snorkel tour (important for safety but time consuming) it just meant we didn’t actually get to borrow the paddle boards, we also almost missed our ferry because we were walking back from the wreck after the guided snorkel tour (and it decided to leave 30 minutes early because of the swell). I’m glad that it re docked and we left at 4pm, but I wouldn’t of purchased the $169 one for myself and I given we couldn’t actually do all the activities!

Booking through the Trip Advisor website was uncomplicated, even the night before. The next morning, our names were already on the list at check-in at the ferry terminal. On the island, we were greeted as we got off the pier and taken to their rental location. We signed the forms. That all went pretty fast. In the Wrecks Package, you have 3 activities to choose from, but it is really difficult to get in all 3 in one day. We took the early ferry, but by the time you are there and signed up, it is 9:30. That leaves 6 hours for the activities, as you need to pick up the return ticket around 3:30 back at the pier. We did the fish feeding event right away (at 9:30), which was supposed to be an hour, but they had us back within 30 minutes. Snorkeling was due at 11:45, meaning you are ready to go out to the wrecks at 12:45. Needless to say, after that, the day is done. We ended up taking a kayak and snorkel by ourselves, not the tour, to give us more time at the wreck. That was fine, other than the fact, that the kayaks were very hard to streer in the water. But we had a great time observing the fishes. Some of them are very curious and come right up to you. Overall, it was a fun day. I think the deal, for that price, is OK. I think you end up paying about the same had you chosen the activites separately. You do loose a lot of time between activities. We had the (bad) luck that a cruise ship had anchored near the island, so there was a LOT going on.

I know they cannot control the weather but, conditions were not good the day before and were forecasted for strong winds on our day (didn’t know). When we arrived we couldn’t do any of the water features. I couldn’t do any of the land features from other vendors because everyone on the island booked those excursions due the poor water conditions. Whole day was a bust! Partial good news is that we received a 45% refund. Owner called day prior to ask if I could go another day (couldn’t because we were leaving), at that point it would have been appropriate to be clear about the island potential conditions due to the forecast and give me the opportunity to cancel and get a full refund. $128 gone to a very frustrating day. Recommend to book land excursions prior to arrival and bring snorkeling gear. Island has some amazing opportunities, activities just get over run on busy days.

Snorkeling the wrecks was the highlight. Visibility was great. The marine cruise was already fully booked which was unexpected, considering that I took the first available ferry over.

Very friendly and helpful staff. Guided tour of the wreck site was great, lots of different fish. Knowledgeable guide and very helpful. It was a great day! We recommend taking this tour.