The trip to the monetary was not eventful. We were asked so many times to buy things and tour guide did not keep them from giving us, undo pressure to give money and buy items. The tour included lunch, but this was not provided. We would say go to Petra on your own and walk past Petra as far as you wish, maybe to the Church and then back.
Thank you for sharing your feedback. We’re sorry to hear that certain aspects of the tour didn’t meet your expectations, and we appreciate the opportunity to clarify a few points. The Monastery is indeed a major part of Petra, and many of our guests request to visit it due to its historical significance. We respect every traveler’s choice of sites within the park and work hard to accommodate each itinerary to make the experience fulfilling and you did say you wanted to visit there so we had the guide take you.. If you had stated prior to the tour that you wanted to skip this major part of Petra, we would have gladly accommodated that. Regarding the vendors, we understand it can feel overwhelming in a popular destination like Petra, where vendors are eager to share their goods with tourists. Unfortunately, the vendors operate independently, and while we always strive to ensure a smooth journey, the local culture of offering goods is something we can’t control. We did notice your concern about lunch not being provided as planned. To address this, we refunded the lunch cost in full which is why it seems a bit unfair for you to have mentioned that here. In addition to that, and as a courtesy, we arranged free transport back to your hotel. Our guide even waited patiently despite a delayed meeting time as you were not in the place you were asked to meet, to ensure you had a comfortable return, something we typically don’t offer without an additional charge. We truly hope you enjoyed the rest of your time in Jordan and that, despite these points, you took home memorable experiences from Petra and beyond. Even though we can not control what the country has to offer and if you like the destinations themselves for example the Monastery, We strive to offer our guests an authentic and enjoyable experience for the destinations they ask to see, and we’re committed to taking this feedback to heart to improve wherever we can. Thank you again for helping us learn and grow.
