I booked with Tripadvisor and the experience was exhausting. From the first moment they started changing locations and times. The reservation did not specify that I was going to go ALONE and ON MY OWN to each destination, having to go on a bus for more than 10 hours and then arrive, without being able to clean myself up and wait for them to pick me up to do the tour on time. Then they left you 4 hours before the next bus left and nobody understood English or Spanish, which made it very difficult to know which bus I had to take, plus very poor treatment on the buses. The guides were fine, but a lot of information was missing. A lot of dead and wasted time, I do not recommend it, especially for what it costs
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that the experience did not meet your expectations. However, we would like to kindly clarify a few important points. This tour was clearly advertised and booked as a **bus package tour**, using public intercity buses between destinations. This information was stated in the program details before booking. During our phone conversations, we also explained that the transportation between cities would be by public bus and that some routes in Turkey involve long overnight journeys. We understand that bus travel can be tiring, especially on a multi-day itinerary covering Cappadocia, Pamukkale and Ephesus. For this reason, we also had flight-based tour options available for guests who prefer a more comfortable and faster travel experience. Regarding the tours themselves, all scheduled tours were operated as planned. Local guides and transfers were arranged in each destination according to the itinerary. The main difficulty mentioned in your review seems to be related to the nature of long-distance public bus travel, rather than the guided tours at the destinations. We always recommend guests read the full itinerary carefully before booking, especially for multi-city programs, as the travel method and overnight bus details are important parts of the package. We are sorry for any misunderstanding and regret that the bus travel was not suitable for your expectations. Your comments are valuable to us, and we will continue working to make the bus travel details even clearer for future guests. Best regards, Before Travel Turkey
