scammers. didn’t even...
scammers. didn’t even show up or pick up the phone when i called 20 mins ahead of schedule— then said I was late even though they were the ones who didn’t show. couldn’t cancel to get a refund. don’t waste your time or money.
Operator response
We're sorry to hear about your experience, but we must respectfully disagree with the statements made in your review, as they do not accurately reflect what occurred.
Our team follows established check-in procedures and makes every effort to communicate with guests before their reservation. We also strive to be fair and professional in every situation.
We understand that experiences can sometimes be frustrating, but we believe reviews should accurately represent the facts. We remain committed to providing excellent customer service and a great experience for all of our guests.
On time. No explanation of the marine license process, poor communication, denied refund. Never again
We arrived on time, but there was very little communication with no clear direction. While the booking mentioned a required marine license, there was no explanation of what it was, how to obtain it, or that it needed to be completed before arrival. Staff were dismissive, telling us, “You can’t jet ski in Miami for $60,” instead of helping us understand the process. We were unable to participate and were denied a refund. Overall, a very frustrating experience.
Operator response
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating this must have been.
The Florida Boating Safety Education requirement is a state regulation that applies to certain operators and is noted in our booking information. We understand that the process may not have been as clear as it should have been, and we'll review how we communicate this requirement to help future guests better prepare before arrival.
We also apologize if any interaction with our staff came across as dismissive. Providing courteous and helpful service is very important to us, and your comments will be shared with our team.
Unfortunately, because this is a mandatory legal requirement and your reservation time had been reserved, we were unable to issue a refund in accordance with our cancellation policy. We appreciate your feedback, as it helps us improve both our communication and our guest experience. We wish you all the best.
You guys mislead people...
You guys mislead people with the price on this adventure, this business should be banned from your platform and never be
Operator response
Thank you for your feedback. We’re sorry to hear that you felt misled.
However, all pricing is clearly displayed on the product page before any purchase is made, allowing customers to review the total cost before completing their booking. We strive to be transparent with our pricing and encourage all guests to review the listing details carefully prior to making a reservation.
Rip-off.
In addition to the fee from the organizer for the jet ski, there is a fee for the water of $100 per person. This is not mentioned in the description. I immediately responded to the organizer's email reminding me of the fee and wanted to cancel, but unfortunately, this was not possible... The organizer showed no interest in accommodating even a little and at least refunding part of it, and was not really helpful or friendly either. A shame about the money, but at least I learned that one should always read everything twice or thrice.
Operator response
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that the $100 marina fee per person is clearly stated in the product description before booking, as well as in the confirmation details sent after the reservation is made. We also send a reminder email prior to the tour to ensure our guests are aware of this required fee.
Unfortunately, as outlined in our cancellation policy, bookings cannot be canceled or refunded once they fall within the non-refundable period. While we understand your frustration, we must apply the same policy consistently to all guests.
We appreciate your feedback and hope this helps clarify the information provided during the booking process.
Glow in the dark
Best ever experience love the glow in the dark tour
Operator response
Thank you so much for the amazing review! We're thrilled to hear you had the best-ever experience and loved our Glow in the Dark Tour. It's one of our most unique adventures, and we're glad you enjoyed it. We appreciate your support and can't wait to welcome you back for another unforgettable ride!
Best ever
Best experience ever I want to go again
Operator response
Thank you so much for your review! We're thrilled to hear you had the best experience ever and that you're already looking forward to coming back. It was a pleasure having you ride with us, and we can't wait to welcome you again for another unforgettable adventure!
