The excursion said 2 people for 1 hour and at that price (also looking at competitor pricing) we thought this was paying for each of us to have a jet ski. They looked at our ticket and sent us out on two jet skis. Five mins later the guy drives out to us and tells us we only booked one jet ski and it was only for 30 mins. My ticket clearly shows “1 hour”. We were told to get off and they would just refund us — which we happily did because their customer service was TERRIBLE. We emailed for our refund and they said no, even though we didn’t do the excursion! Then the lady tried to tell us to be “fair”….FAIR IS GIVING CUSTOMERS THEIR MONEY BACK…when you kick us off the skis and tell us you’ll refund us, you should honor that! These people are overpriced, deceitful and not honest business people. You can get jet skis on Medano Beach with other companies like Baja Travel for $50. I do not recommend this company.
Morgan, it is incredible to us you saying this, you booked 1 bike per 1 hr and you told the guys you booked 2 bikes… then the guys at the beach gave you the option to take 2 bikes for 30 min each one to complete the 1 hour and YOU DID IT!! and then because you felt that was not enough time you ask for a refund ??? Next time read the instructions.
