Too long, too expensive
Transfer Rio to Paraty.The original contract stipulated a pick-up at 8h and 4h drive. I took a very large margin (4 hours!) for an appointment. The pick-up at the hotel took place at 9:13 am and the bus dropped us off in the middle of the Conceição de Jacareí route (where the other passengers were boarding for Ilha Grande) telling us that it would take 45 min. We finally waited 1h15 and arrived in Paraty 7h30 after we left. The transfer price for 2 people was 30% more expensive than an Uber comfort! Bad experience
Top customer service by Melyna
Not that it is considered as fake account, my name is Paul Blanckenstein. Melyna Ladany went the absolute extra mile in arranging our helicopter transfer from Rio to Paraty. And with extra mile I mean that we changed still shortly before departure the type of transfer and timing. And she always came back friendly, with a solution and a virtual smile. I can definitely recommend Top Transfer and with Melyna Ladany you have a super professional consultant also available on weekends! Thank you, Paul
事業者からの返答
Muito obrigada pela confiança em nossos serviços! Foi um prazer fazer parte desse momento inesquecível, proporcionando segurança e conforto durante toda a viagem, nos motivando sempre a oferecer o melhor atendimento.
Te aguardamos para a sua próxima experiência "Top" com a gente!
Grande abraço,
Equipe Top Transfer.
