The communication before the trip was great. He sent videos of the airport and we knew exactly where to locate the car and driver. I only gave four stars because when I reserved the driver, I thought that was all I needed to do and the day before the trip, I received an email that I needed to pay additional fees at pickup and that it would be cash. I was already at the airport and had to scramble to get additional money to pay for this service. I recommend making the clear in the booking information.
D
David_I
October 5, 2026 · via Viator
Great airport transportation
Great transport to and from the airport. Seemless communication and precise instructions. We would use them again in a heartbeat. Definitely recommend!!!!
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gf20229111
October 4, 2026 · via Tripadvisor
Dependable
Communicated well throughout process, adjusted time to meet our needs, showed up on time for a very early transfer to airport. Well provisioned Van that would be great for longer days
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Deanna_A
October 3, 2026 · via Viator
Great communication and...
Great communication and service! Great driver! The driver was on time and guided me through the congested airport to the pickup location
M
Mariya_G
October 2, 2026 · via Viator
Returning client
Great communication, easy smooth ride. Used this company twice and would use it again. We were a party of 5, plenty of space.
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Andrea_K
October 2, 2026 · via Viator
Airport luxury transport in immaculate Mercedes
Time of pick-up from hotel to airport confirmed day before with a reminder about 3hrs before the day of service with license plate of vehicle included. Driver arrived about 10 min early. Car was immaculate Mercedes minivan. Driver took the luggage from us as we approached after confirming the reservation name. Arrived at airport as expected after 40 min drive.
A
ALEX_V
October 2, 2026 · via Viator
Yusuf, our driver was...
Yusuf, our driver was wonderful! He was very friendly, patient, and understanding, making our airport-to-port transfer smooth and stress-free. We truly appreciate his kindness and excellent service. Highly recommended!
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Edward_J
October 2, 2026 · via Viator
Avoid this company.
This operator is not reliable. He did not meet us at the airport, and it took an extra half hour for his company to send a replacement car and driver. Not at all what we paid for.
事業者からの返答
Hello Edward. As soon as you landed, I stayed in touch with you via WhatsApp and informed you that if I got stuck in traffic, our airport driver would pick you up; so, all you had to do was let me know when you reached the meeting point. When you arrived, I quickly notified our driver so you wouldn't have to wait; since he was in the open-air lot, he entered the parking area where you were without delay. However, while it took 4 minutes for the vehicle to enter the lot, it took another 20 minutes to reach the meeting point because there was an extremely long queue—you saw for yourself how crowded it was with cars. We even had to pay an extra parking fee simply because he was stuck in that traffic jam. I am not passing any of these costs on to you—nor do I have the right to do so, and I am fully aware of that. I simply asked for your understanding, given that the vehicle had already entered the lot; we even have GPS records to prove it. You are free to complain to customer service; if they rule in your favor, I will issue a 100% refund. However, everything we did was correct, and we were racing against the clock. Despite seeing and knowing all this, you were heartless and merciless enough to leave a one-star rating; you have a very bad heart. Have a good day.
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LAMONT_E
September 30, 2026 · via Viator
Great professional service!
Excellent driver service. We had a 24 hour layover in Instanbul and it was perfect. Yusuf thr owner provided hassle free pick up and drop off from the airport to hotel. Driver was very accommodating as they helped transport us to lunch on the way to hotel. The service also recommended a dinner cruise on the Bosphorus Straight. Very nice van. Great communication. And brought us back to airport safely the next day. Would recommend 10 out of 10!
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gretchenkoster
September 29, 2026 · via Tripadvisor
RELIABLE AND COMMUNICATIVE!! Yusuf & his team 10/10:)
I can’t recommend this company enough! We initially booked through Viator, and the ride was amazing! We flew domestically in and out of Istanbul throughout our trip, and I contacted Yusuf through WhatsApp. We ended up needing last minute rides 3 separate times from the airport to Sultanahmet, and to Kadikoy on the Asian side!! The ride was nearly 2 hours long and Yusuf communicated with us the entire time, we don’t know what we would have done without him!! We ended up relying on him for our rides the whole time we were here, and he communicated so well, arranged the rides for us, and allowed us to pay in cash (Euro and Lira) after the ride! We genuinely would not have found a ride if it weren’t for Yusuf, we texted him the day prior because there was no availability on that short of notice outside of his wonderful team. Our drivers were kind, helped with our bags, and even pointed us in the right direction at the airport! Yusuf has made this trip completely seamless and I’m so grateful we were able to take the worry off of our shoulders. We knew coming into this trip that taxis weren’t a reliable method given the overcharging and scams that go on, so one of our biggest worries of the trip was solved by this service! Thanks again Yusuf!!!
