Juan Miranda was a fun, knowledgeable guide who showed us around remarkable sights in Sacred Valley! We will never forget this trip!
事業者からの返答
Dear Getaway43067436467,
Thank you for sharing your experience with us. We are happy to know that you enjoyed the Sacred Valley and the Short Inca Trail to Machu Picchu.
We truly appreciate your kind words about Juan Miranda. We will share your message with him, and we are glad to hear that his knowledge and friendly personality helped make your journey a memorable one.
Thank you for choosing TreXperience, and we hope to see you again for another adventure in Peru.
Best regards;
Raquel
TreXperience
O
O5428IOjerryh
September 9, 2026 · via Tripadvisor
Great trip to Inca cultures
We had an amazing 3-day, 2-night experience with TreXperience! Everything was well organized, and our guide Juan was fantastic—friendly, knowledgeable, and passionate about Inca history and culture. He made the Sacred Valley and Machu Picchu experience even more memorable. Highly recommend TreXperience and Juan!
事業者からの返答
Dear O5428IOjerryh,
Thank you for sharing your experience. We’re so glad you enjoyed your 3-day Sacred Valley and Short Inca Trail adventure with us.
It’s wonderful to hear that Juan made your journey more memorable with his knowledge, passion for Inca history, and friendly support throughout the experience. Thank you for recommending Juan and TreXperience.
Best regards,
Raquel
TreXperience
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transit_tales
August 31, 2026 · via Tripadvisor
Exhausting Follow-Ups for Basic Details
The Sacred Valley and Machu Picchu were spectacular and, on their own, made the trip to Peru worthwhile. Unfortunately, the same can’t be said for the operation of TreXperience.
The booking process was excellent — efficient and responsive. Once I’d paid in full, however, communication became a bit of an endurance sport. I repeatedly had to chase basic information such as pick-up times, train schedules and hotel details. Given that TreXperience had already booked these, why wasn't a detailed itinerary emailed a day or two before the trip?
The communication was also inconsistent. Some people in our group received a detailed itinerary while others didn’t. After several requests, I finally received mine — along with an apology — on the last night of the tour.
Our guides were put in a difficult position, having to manage guests with different information. A simple, consistent itinerary sent to everyone beforehand would have avoided much of the confusion.
The hotels in Ollantaytambo and Aguas Calientes were another disappointment. They weren’t particularly comfortable and, given the price of the package and the accommodation options available in these tourist towns, I expected better.
A big shout-out to our assistant guide, Evans, who remained calm, positive and patient when guests were confused or frustrated. Muchas gracias, Evans! Elisban, the emergency contact working behind the scenes, was also helpful and professional.
Overall, the destination gets five stars; TreXperience’s organisation gets considerably fewer. The communication, logistics and accommodation need significant improvement. The trip was an adventure; getting basic information shouldn’t feel like chasing a llama up a mountain in high altitude!
C
Compass18430444352
August 26, 2026 · via Tripadvisor
Excellent trip on the sacred valley and short inca trail
I did the sacred valley + short inca trail tour. The guides, accommodations, meals and transfers were all excellent. Jose Frank and Rosa were especially great and made the trip an unforgettable experience. I would recommend Trexperience to all of my friends.
事業者からの返答
Dear Compass18430444352,
Thank you for sharing your experience. We’re so glad to hear that your Sacred Valley and Short Inca Trail journey was such a memorable adventure.
It’s wonderful to know that you enjoyed the guides, accommodations, meals, and transfers throughout the trip. Jose Frank and Rosa will be happy to know that their support helped make your experience even more special.
Thank you for recommending TreXperience to your friends.
Best regards,
Raquel
TreXperience
X
xiaoleix970
July 27, 2026 · via Tripadvisor
Poor transportation, stunning view
Monica is a good guide, detail oriented, patient, strict, and very knowledgeable.
I enjoyed my time with her.
事業者からの返答
Dear xiaoleix970,
Thank you for sharing your experience. We are happy to know you enjoyed the beautiful views and your time with Monica. We truly appreciate your kind words about her knowledge, patience, and care.
Thank you for your feedback about the transportation; we will keep improving our service.
Best regards,
Josselyn
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T3099QKmargaretp
July 13, 2026 · via Tripadvisor
Highly recommend this excellent tour!
This tour was such an incredible experience! Pamela was our guide for the Sacred Valley portion, and she shared much history about the Inca sites we visited. Roger and Fernando were our guides for the Short Inca Trail to Machu Picchu and were helpful and fun. I enjoyed all the interesting history Roger shared throughout the tour. The chefs prepared delicious food on the hiking day. Everything was perfect!
事業者からの返答
Dear T3099QKmargaretp,
Thank you for your kind review. We are so happy to know you had an incredible experience exploring the Sacred Valley and the Short Inca Trail to Machu Picchu.
It is wonderful to hear that Pamela, Roger, and Fernando made your journey special with their knowledge, care, and good energy. We are also glad you enjoyed the delicious food prepared by our chefs.
Thank you for recommending TreXperience.
Best regards,
Josselyn
D
D4735YDkristenp
July 11, 2026 · via Tripadvisor
Amazing tour
This trip was an incredible way to visit many significant Inca places in the Sacred Valley. The next day, the hike to Machu Picchu was beautiful. On the third day I enjoyed learning more about the history of Machu Picchu from our guide Roger and walking through the site. Pamela, Roger, and Fernando were great guides
事業者からの返答
Dear D4735YDkristenp,
Thank you for your kind review. We are so happy to know that you enjoyed visiting the Sacred Valley, hiking to Machu Picchu, and learning more about its history during the guided visit.
Pamela, Roger, and Fernando will be very happy to hear your words. We are glad they helped make your 3-day experience so special.
Best regards,
Josselyn
S
sergedE9163IG
April 23, 2026 · via Tripadvisor
Amazing Short Inca Trail Tour
It was an amazing trip to Machu Picchu. Everything was well organised. Our guide Jason was fun and very knowledgeable, and his assistants Abel and Balbino were also very helpful.
事業者からの返答
Dear sergedE9163IG,
Thank you so much for your kind review. We are very happy to know that your Short Inca Trail tour to Machu Picchu was amazing and well organized. Jason, Abel, and Balbino will be delighted to hear your lovely words.
Lucero
TreXperience
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Cruiser799132
April 11, 2026 · via Tripadvisor
Amazing experience to learn about Inca culture
Katia was an excellent tour guide. We had an amazing trip with her from Cusco through the Sacred Valley. She was very informative and full of knowledge. A fantastic cultural experience. I would highly recommend booking a trip with Trexperience, especially Katia!
事業者からの返答
Dear Cruiser799132,
Thank you so much for your kind review. We are very happy to know that you had an amazing cultural experience from Cusco through the Sacred Valley.
Katia will be truly grateful for your words. It means a lot to know that her knowledge and care helped make your trip so special.
TreXperience
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Quick31
April 5, 2026 · via Tripadvisor
Full day in Sacred Valley
This was a great tour with lots of information. The sites are pretty fascinating and our guide, Frank, was able to answer all of our questions.
This is a very long day as the sites are a bit of a drive from each other. I didn't feel like it was rushed at all. We did get to Ollantaytambo at the end of the day but we still had time to explore the site.
事業者からの返答
Dear Quick31,
Thank you for your review! We are so glad you enjoyed the Sacred Valley tour and found it informative. Frank will be happy to hear your kind words. We’re pleased that the pace allowed you to explore each site fully, including Ollantaytambo, and that you had time to enjoy everything without feeling rushed.
TreXperience