Very easy experience. They had an iPad with our name on it outside of the baggage claim area, transferred our luggage into van, drove us, transferred our luggage into water taxi (included) and dropped us off in front of our hotel!
事業者からの返答
Dear Customer,
Thank you very much for your positive feedback about our service.
We’re happy to hear that you had such a pleasant experience — it truly means a lot to our team.
We would be delighted to welcome you back again in the near future!
P
Peter_S
June 28, 2026 · via Viator
Don’t Do This!
First time visit to Venice, else I would’ve known that one can take a water taxi all the way from the airport to one’s Venice hotel. This was silly - we were driven from airport across the causeway, and then got on a water taxi in Venice for 10 minutes. Plus it cost way more than a proper water taxi directly from airport to hotel. Fool me once….
事業者からの返答
Dear Peter,
Thank you for sharing your feedback.
Please note that the service you booked is a private transfer service, which is different from a standard water taxi service. As part of our service, we monitor your flight, meet you at the airport with a name sign, and provide you with the driver's contact details by email one day before your trip.
Our private transfer service is designed to provide a reliable and coordinated journey, with professional drivers and a comfortable vehicle. Therefore, the level of service and the price are different from those of a regular taxi or water taxi.
For this particular location in Venice, the transfer by car to Piazzale Roma, followed by a short water taxi transfer, is considered one of the safest and most reliable ways to reach accommodations in areas that are not directly accessible by car. This arrangement also allows us to coordinate the entire transfer and ensure that you are met and assisted throughout the journey.
We understand that, as a first-time visitor to Venice, you may not have been aware of the different transfer options available. However, the service you booked was provided according to the description and included the arrangements specified at the time of booking.
We are sorry that the chosen transfer option did not meet your expectations, and we appreciate your feedback.
S
S1955VOmarco
October 12, 2025 · via Tripadvisor
Great experience
Driver was prompt, courteous, and communicated well (English). He was waiting for us right outside of the doors from customs with our names on a sign making easy to find him. The trip to the boat dock was quick and, although crowded with people, he lead us to our awaiting water taxi quickly. Well worth the money not having to worry about anything except sitting back and enjoying the scenery.
事業者からの返答
Dear Customer,
Thank you for your glowing review! We’re thrilled to hear about your excellent experience with our service. It’s wonderful to know that the communication, courtesy, and professionalism of your driver exceeded your expectations.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We truly appreciate your recommendation and hope to assist you with your transportation needs again in the future!
B
blakebU3994GR
September 7, 2025 · via Tripadvisor
Nothing but good things to say.
Our driver Gianni was extremely friendly, welcoming and happy have to have us on board. The van was very nice, clean, didn’t smell and the AirCon worked beautifully. Our boat driver Ricardo, was super charismatic, gave us a nice leisurely tour of the canals while giving us plenty of history tidbits.
事業者からの返答
Dear Blake,
Thank you for your glowing review! We’re thrilled to hear about your excellent experience with our service. It’s wonderful to know that the communication, courtesy, and professionalism of your driver exceeded your expectations.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We truly appreciate your recommendation and hope to assist you with your transportation needs again in the future!
J
Joann_A
July 4, 2025 · via Viator
Transport from VCE to Venice.
Francisco was friendly, prompt, and helpful. ABC Navigazione was our water taxi. Professional and friendly. Recommend highly!
事業者からの返答
Dear Joann,
Thank you for your kind words about our service. We’re delighted to know you had a great experience, and it truly means a lot to us.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We look forward to welcoming you again soon!
9
981tracyp
June 28, 2025 · via Tripadvisor
Great experience from Venice airport to hotel
This was our first trip to Italy and Venice. We had no idea what to expect, but Gianni was there waiting for us in a Mercedes van and helped us load our extra heavy luggage. We were transferred to a water taxi which took us to our hotel. The boat driver helped us out of the boat and also helped get our luggage. Great experience! I highly recommend!!!
事業者からの返答
Dear Tracy,
Thank you for your glowing review! We’re thrilled to hear about your excellent experience with our service. It’s wonderful to know that the communication, courtesy, and professionalism of your driver exceeded your expectations.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We truly appreciate your recommendation and hope to assist you with your transportation needs again in the future!
C
cfleming
October 9, 2024 · via Viator
Ak to VCE
Very efficient and polite. Constantly communicated from the time we landed until we were in the vehicle headed to our destination.
事業者からの返答
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that you found our service efficient and polite. It’s great to know that our team maintained clear communication from the moment you landed until you were comfortably on your way to your destination.
We appreciate your kind words and look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to let us know.
J
Jessica_D
October 3, 2024 · via Viator
Almost great
This started out really well, our driver was there waiting for us at the airport as expected, drove us to the boat terminal and healers us load our luggage onto a private boat (which was a beautiful Chris-craft). But there was some sort of miscommunication, as the boat docked in the wrong place and dropped us off in a spot 15+ minutes from our hotel, when there were closer docks. I called the help number and the person said she would talk to the team to find out what happened, but I never got a follow up of apology. Normally I wouldn’t say a 15 min walk is a big deal, but we did pay an exorbitant amount for this service.
事業者からの返答
Dear Jessica,
Thank you for taking the time to share your experience. We’re glad to hear that the service started well, with your driver promptly meeting you at the airport and assisting with your luggage onto the beautiful private boat. However, we sincerely apologize for the miscommunication that led to the boat docking in the wrong location, leaving you with an unexpected 15+ minute walk to your hotel.
We understand how frustrating this must have been, especially considering the premium you paid for this service. It’s disappointing to hear that you did not receive a follow-up or an apology after reaching out to our help desk. Please know this is not the level of service we strive to provide, and your feedback will be shared with our team to ensure better communication and follow-through in the future.
If there’s anything further we can do to address this situation or improve your experience, please don’t hesitate to contact us directly. We truly value your feedback and hope to have the opportunity to provide a seamless service for you in the future.
B
bernardt221
August 16, 2024 · via Tripadvisor
Smooth travel from Venice airport to St Marcos Plaza, St Regis hotel
great booking we arrived at airport and used this service to get to our hotel. Would recommend using this option to have a stress free, hassle free stress free experience. Who wants to wait for a cab after being on a plane for 12 hours.
事業者からの返答
Dear Customer,
Thank you for your fantastic feedback! We’re so glad to hear that your booking experience was smooth and that our service helped you get to your hotel without any hassle or stress. After a long 12-hour flight, we understand the importance of a seamless transfer, and we’re delighted to have provided that for you.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If there’s anything else we can do for you, please let us know!
K
Kelly_A
June 9, 2023 · via Viator
Solid service just like we wanted!
These guys were great!! Prompt and courteous service from the Marco Polo airport to Venice city center. Taxi ride and Boat taxi included . Driver was both friendly and helpful and informative regarding all our questions.
We would use them again and highly recommend.
事業者からの返答
Dear Kelly,
Thank you for sharing your positive experience! We're thrilled to hear that the service was prompt and courteous, and that both the taxi and boat ride were enjoyable. It's wonderful to know that the driver was friendly, helpful, and informative. We truly appreciate your feedback and hope to serve you again soon!
