Incredible driver! Smooth transport to Ravenna from Venice Airport. Driver was on-time and helped with luggage! Smooth transport directly to hotel. The van was clean and comfortable.
事業者からの返答
Dear Kennet,
Thank you so much for your kind feedback! We are delighted to know that you had such a positive experience with our service.
It’s great to hear that your driver’s communication, politeness, and professionalism left a strong impression.
Our goal is to provide dependable and tailored service, and we’re happy that your journey was smooth and pleasant.
We sincerely appreciate your recommendation and look forward to supporting your future travel needs!
E
edison_d
August 26, 2026 · via Viator
Venice to Ravenna
Excellent experience with our driver, Mr. Andrea. Our flight was delayed and he was already waiting. He drove through the night in pouring rain expertly and safely getting us to our hotel in Ravenna.
事業者からの返答
Dear Edison,
Thank you very much for your positive feedback about our service.
We’re happy to hear that you had such a pleasant experience — it truly means a lot to our team.
We would be delighted to welcome you back again in the near future!
L
Laura_S
June 21, 2026 · via Viator
Great experience.
On time and easy to use. No issues at all. Quiet ride, fit everyone easily. Drop off was in construction and had no issues getting us very close.
事業者からの返答
Dear Laura,
Thank you very much for your positive feedback about our service.
We’re happy to hear that you had such a pleasant experience — it truly means a lot to our team.
We would be delighted to welcome you back again in the near future!
D
David_M
May 8, 2026 · via Viator
Best way to get to Ravenna in Style
Outstanding experience all around. Before the communication was perfect and timely, and provided confidence in our reservation booking. Our driver Vincenzo was professional and polite and got us to our destination with no issues. The vehicle was very comfortable and provided a calm and peaceful transport.
事業者からの返答
Dear David,
Thank you so much for your kind feedback! We are delighted to know that you had such a positive experience with our service.
It’s great to hear that your driver’s communication, politeness, and professionalism left a strong impression.
Our goal is to provide dependable and tailored service, and we’re happy that your journey was smooth and pleasant.
We sincerely appreciate your recommendation and look forward to supporting your future travel needs!
R
Richard_H
October 19, 2025 · via Viator
Excellent car service
100% would recommend!
Was it pricey? Yes. But worth every penny to have our driver meet us inside the airport, help us with our bags to where he was parked right by the entrance, with a pleasant comfortable safe trip.
Car had plenty of room for our luggage (4 full size bags, 4 carryons, plus personal items) and the 4 of us.
Driver did not speak a lot of English but we were able to communicate with him just fine. He certainly knew more English than we knew Italian! He was pleasant, friendly and a good driver.
We made a stop about halfway through at a McDonald’s for a bathroom break and to stretch our legs - bathrooms were very clean.
This was exactly what we hoped for when we booked this. I would have no hesitation booking it again.
事業者からの返答
Dear Richard,
Thank you for your glowing review! We’re thrilled to hear about your excellent experience with our service. It’s wonderful to know that the communication, courtesy, and professionalism of your driver exceeded your expectations.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We truly appreciate your recommendation and hope to assist you with your transportation needs again in the future!
J
Jessica_B
June 28, 2025 · via Viator
Best service!
I cannot say enough amazing things! We booked a private car from the airport to the the hotel (2 hours away). Our flight was 8 hours delayed! They were so easy to get ahold of and worked with me to make sure we had the car waiting for us! Took away all the added stress of what was going to happen when we finally arrived!
事業者からの返答
Dear Jessica,
Thank you very much for your kind words regarding our service. We are truly pleased to hear that you had a positive experience—it means a great deal to our team.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We look forward to the opportunity of welcoming you again in the near future.
J
Jen_T
September 28, 2024 · via Viator
There when we needed it ....
One thing I can say is that this was hugely expensive. The other thing I can say is that I had completely messed up our planning, and I was in desperate need of getting from Venice to Ravenna within 12 hours, having no idea where else to turn. Our driver was on time, he was courteous, and he stopped the van when I needed to pee. An expensive lesson, to be sure.
事業者からの返答
Dear Jen,
Thank you for sharing your experience with us. We’re glad to hear that, despite the challenges with your planning, we were able to assist you in getting from Venice to Ravenna on such short notice. It’s great to know that your driver was punctual, courteous, and accommodating during the trip.
We understand that the cost may have felt high under the circumstances, and we appreciate your honest feedback. Your comments help us to continue evaluating and improving our services. Should you need assistance again in the future, we’ll be here to help make your journey as seamless as possible.
Thank you again for choosing us, and safe travels!
V
Virgil_O
September 8, 2024 · via Viator
Great
After another tour operator cancelled last minute so we booked this group and they were responsive and helpful setting us up for the next day. Driver was great. Highly recommend.
事業者からの返答
Dear Virgil,
Thank you for your kind words and for choosing us after your original tour operator canceled. We’re so glad to hear that our team was responsive and helpful in arranging your plans for the next day. It’s wonderful to know that your driver provided a great experience as well.
We truly appreciate your recommendation and hope to assist you again in the future. If there’s anything else we can do to make your next trip even better, please let us know!
S
Sarah_N
August 2, 2024 · via Viator
Family transfer Venice to Ravenna
Excellent transfer. Initially quite confusing with so many different agencies and contact details. Our driver Francesco was very kind and professional.
事業者からの返答
Dear Sarah,
Thank you for your feedback! We’re delighted to hear that your transfer was excellent and that Francesco provided kind and professional service. We understand that the initial process may have been confusing with multiple agencies and contact details, and we appreciate your patience as everything was arranged.
Your kind words mean a lot to us, and we look forward to serving you again in the future. If there’s anything we can do to improve your next experience, please don’t hesitate to reach out!
V
Vicki_B
May 28, 2024 · via Viator
Bad communication
When I talked to a customer service representative, he told me I had to pay another $160 to go to hotel rather than cruise port. Then he led me to believe we also had transportation from hotel to cruise port the next day. I was then told by another person that it would cost us another $291 to go to port from hotel. We took a taxi which only cost 60 euro. I was not happy.
事業者からの返答
Dear Vicki,
Thank you for reaching out, and we sincerely apologize for the confusion and frustration you experienced regarding your transportation arrangements. Miscommunication between representatives is unacceptable, and we regret the stress this caused during your trip planning.
It appears there was a misunderstanding about the additional charges and what services were included. We take this feedback seriously and will review the situation with our team to ensure clearer and more consistent communication in the future.
If you could provide your booking details, we would like to investigate this further and work with you to find a satisfactory resolution. Please don’t hesitate to reach out to us directly. Your feedback is invaluable in helping us improve, and we appreciate your patience as we address this matter.
