ご到着時の送迎： SUVでシアトル空港SEAからシアトルへ

Dear Customer, We are truly sorry for this unacceptable experience. Your driver should have been present for your arrival, and we sincerely apologize that this did not happen. PROFI DRIVER is a real professional transportation company, and this situation does not reflect the service standards we require from our drivers and local partners. We have opened an internal investigation regarding this booking. When a driver or partner does not follow our working terms and service obligations, we take immediate action, including cancelling our cooperation with them. A full refund will be provided for this service. Best regards, PROFI DRIVER

Thank you for sharing your experience with us. We’re sorry to hear that the pickup did not go as planned and that the driver was not at the baggage claim as stated in your booking. We appreciate your patience in contacting us and are glad that once connected, you enjoyed the comfort of the car and the driver’s friendliness and professionalism. We will review this incident to ensure our meeting procedures are followed more closely in the future.