I would have liked to give a review of this tour however in spite of booking and paying months in advance we received an email the afternoon before our scheduled tour telling us that due to high numbers, our booking could not be honoured. This was extremely disappointing and frustrating having travelled from Australia. Don’t waste your money!
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Susan_D
October 6, 2026 · via Viator
Very disappointed.
They canceled our tickets the night before. Didn't give us any opportunity to reschedule. Viator got us a full refund, which was good. But we were unable to get into the Uffizi because it was sold out. Very disappointing since we had purchased skip the line several months in advance.
B
Betty_C
September 30, 2026 · via Viator
This was a bad expérience...
This was a bad expérience from the beginning. It was was cancelled with the opportunity to reschedule which I agreed to, but it actually wasn’t. Then less than 2 hours before the original time, it was apparently on again with no meeting point given. As a result, we never got the tickets. Do NOT use this service.
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Curiosity06719122598
September 28, 2026 · via Tripadvisor
Dreadful Non-Experience
I booked 4 tickets for this visit. Tripadvisor and Viator confirmed my booking. Buried deep in a message forwarded through Tripadvisor, Viator canceled my booking. I only discovered this by reading in detail all the correspondence when refused entry at The Effizi. I did not receive and specific notification expressly notifying of Viator's decision to cancel my previously confirmed tickets. I was also informed in that buried notification that I would have to contact Viator and request a full refund for the trip they cancelled. How does that work? So unprofessional and worse still is that I only discovered this too late to source tickets from another provider. One very unhappy customer.
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Sara_L
September 17, 2026 · via Viator
You would not believe how...
You would not believe how much art is in this place. Room after room of beautiful works by legendary masters, and you're surrounded by unbelievable views of the city.
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Brooke_E
June 26, 2026 · via Viator
Skip the line is not available at Uffizi
Paid for skip the line tickets and there was no option to skip the line. We spoke to multiple different staff working the Uffizi and they all said the same thing. There were people in front and behind us in line who also had purchased a skip the line ticket and were unable to skip. Do not pay extra to skip because you will not be able to. Just pay for tickets to get in.
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Raquel_L
June 8, 2026 · via Viator
Overcrowded Galleria
The price for the entrance was €29 on the receipt. Aviator charged €42 with no audio guide included, the only thing guaranteed was the time to enter the galleria.
The Galleria was so overcrowded that made it a very unpleasant experience.
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Lora L
May 21, 2026 · via Tripadvisor
Overwhelming
Took a while to get into building as skip the line timed tickets had a very long line of people waiting for entry.
Very crowded and difficult to get close to more popular works of art.
Difficult to locate certain pieces due to sheer size of gallery.
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dianedW361CN
May 7, 2026 · via Tripadvisor
Buffet’s museum
Our guide was very knowledgeable, professional and able to explain in such a way that we wanted even more information when the tour was over.
P
Pedro_Z
April 3, 2026 · via Viator
Beats waiting in line for hours
The line was huge and skipping definitely helped. It was a bit weird to get our tickets in advance but, they were ultimately emailed the day before.
Though you have a slot for skipping the line, get there early as a 130 slot could end up getting you in closer to 2. However, it beats waiting for hours.
The museum was great and the Birth of Venus was amazing.