I booked a taxi from Sabiha Gökçen to hotel in Istanbul. I requested a time for pick up rather than a flight landing time as we had wheelchair assistance to get through the airport and were aware it would take longer to exit the airport. When we got to the meeting point the taxi had left as they had based the time on the flight arrival time. We were classed as a no show. When contacted we were told no refund and no replacement taxi. Why is a time option given if it is ignored?
A
ANKIT_S
June 10, 2026 · via Viator
Late comers
Driver came late also meeting information was also not update
Also Airconditioner of the vehicle was functioning very poor.
Needs improvement
事業者からの返答
Hello, Unfortunately dishonest claim. Most probably you just left this review since we did not accept your discount request. However we do not change our principles for anyone. Have a good day.
J
Janine_G
January 8, 2026 · via Viator
Never again
I had to wait around 30 minutes in the cold to get picked up after arriving at the meeting point. It felt as though my transfer was sold to another private company and the driver was not waiting for me at the airport. Instead I had to go quite a bit outside the airport and meet staff members who told me to wait until a driver was assigned. The driver who eventually took me turned up in a really awful looking car that smelled bad and was very old, dirty and cramped even for one person. It was an uncomfortable journey and I wouldn't book again with these guys.
事業者からの返答
Dear Guest, thank you for your feedback. Regarding the waiting time at the airport, this is due to airport regulations that do not allow the vehicles to stand at the arrivals. Our drivers stands outside the terminal and they move once you meet our company representative. The process might always take around 10-15 mins. We actually have no vehicle older than 5 years old all over Turkey as per private transportation law. However thank you very much for your feedback that helps to improve our services. Hope to see in another service and will be ready to do our best for you.
E
EMMANUEL_S
January 1, 2026 · via Viator
Pleasant
The journey was quite pleasant arrived very punctual to the meeting place and the transfer was very efficient
事業者からの返答
Dear Guest, thank you very much and hope to see you again!
M
Montsena
October 27, 2025 · via Tripadvisor
Great attention. Excellent staff.
After picking us up, and already far from the airport, we realized that we had left a bag at the meeting point.
They've been wonderful. She's been searched and found. When they could have misunderstood since they were not responsible for what happened.
I must also comment that the Pickup Service is very good. They send you a video the day before with all the steps to reach the meeting point.
Highly recommended!
事業者からの返答
Thank you very much!
C
Cynthia_J
October 14, 2025 · via Viator
Terrible experience
On Sunday night, I was flying from New York City to London to get a connecting flight to Istanbul. When I arrived in London Monday morning, I was told my flight to Istanbul was canceled and I was rebooked on another flight which was four hours later. I contacted Istanbul travel company, and Viator and was told that because it was less than 24 hours. They could do nothing about it.
That is terrible service. We know flights change all the time and you have to be able to let them know when I called. They had almost 7 hours to be able to change it and they could’ve easily changed to my new arrival time.
I want my money back. If not, I will never use you to book Travel from an airport. And I will tell everyone else not to use you.
Other than this experience, I have always liked viator
事業者からの返答
Good Day,
Please note that your booking is by viator, and our company can not change anything as we reserve our vehicles 24 hours in advance. So that you should make the review to the viator, unfortunately dishonest review to our company.
Thank you,
TTF Team
D
Dipa27V
August 14, 2025 · via Tripadvisor
AVOID! Absolutely crap!
I'm writing a review for Sabiha Gokcen Airport, Istanbul. Try and avoid this airport if you can. They're probably the only airport that have no water refill stations at all. I went round and asked cafe staff if I was able to refill my bottle and they outrightly refused telling me that I need to buy a water bottle. 500ml water bottles are 40TL each, at the vending machines. Cafes charges are higher, at 2 Euros each. It's a complete ripoff. You're also expected to bin your water bottle if your entering the airport for a connecting flight so that you purchase water bottles. A complete scam. What's the point of asking us to bin our water bottles when we already went through security from the previous flight? It's basically to make money.
Y
Yurii_Ivanov
June 26, 2025 · via Tripadvisor
Avoid at any cost
Avoid at any cost. I booked this transfer a month in advance and paid for it in full. Upon arrival, Nobody met us. We sent several messages via Tripadvisor, but no one answered. We ended up taking the yellow taxi. I asked for a refund. And got it after a couple of days. No explanation, no apology. Extremely unreliable transfer service.
1人が参考になったと回答
事業者からの返答
Hello, we are sorry for your experience. However we regret to inform you that we have not received any booking of yours by viator. So it is the mistake of the booking channel. Hope you see you in our service to show you quality of our services. Thank you.
R
Rahul_J
February 25, 2025 · via Viator
Not exactly the best service
The reason for the 3 stars is that the car was a bit dusty and we were not dropped off to our exact location. We had to walk another 3 minutes ourselves to the hotel.
3
38roccop
February 24, 2025 · via Tripadvisor
Transfer from real VIPs
I booked this transfer service from Istanbul Sabiha Gokcen Airport to the hotel in the center of Istanbul in Sultanahmet, the service was very efficient, the operator sent me on WhatsApp all the details including a video showing the route to take to reach the meeting point, where I found another operator who picked up my reservation and directed me to the van for transfer. A beautiful Van, a real VIP service that accompanied us to the door of the hotel. Very advantageous price compared to other transfer companies and very good pre and post trip service. Highly recommended.